MARINA FIGUEROA
Garfield,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Dicks Sporing Goods
04.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Busser / Banquet Server
Upper Montclair Country Club
05.2021 - 01.2022
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained flexible work schedule to meet event needs.
- Responded to guest inquiries and requests promptly and courteously.
- Adhered to all health and safety regulations while serving food and beverages.
Education
Bachelor of Science - Nursing
William Paterson University
Wayne, NJ05.2025
Skills
- Customer Relationship Management
- Good Communication Skills
- Advising and Coaching
- Cash Register Systems
- Dining Area Maintenance
- Cash Handling
Certification
Basic Life Support Certification from American Heart Association
Timeline
Customer Service Specialist
Dicks Sporing Goods
04.2022 - Current
Busser / Banquet Server
Upper Montclair Country Club
05.2021 - 01.2022
Bachelor of Science - Nursing
William Paterson University
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