Marina Fiorino Zanetti
New York
Summary
Strategy and operations professional experienced in operational management, cross-functional coordination, process optimization, and organizational execution across technology, manufacturing, hospitality, and institutional environments. Skilled in improving workflows, managing stakeholder relationships, and driving strategic business initiatives within fast-paced organizations.
Overview
7
7
years of professional experience
Work History
Strategy & Operations Advisor
AYO Labs
New York, NY
06.2025 - Current
- Managed investor and stakeholder outreach initiatives across fundraising and business development activities while overseeing CRM engagement workflows.
- Conducted competitive benchmarking, pricing analysis, and market research to inform strategic planning and operational decision-making.
- Executed operational coordination efforts related to the buildout of AYO Labs’ manufacturing facility at the Brooklyn Navy Yard, including vendor, contractor, and project workflow management.
Operations Manager
NYC Intercom & Security Solutions
New York, NY
12.2024 - 01.2026
- Managed logistics, scheduling, and execution of security and access control installations across multiple client projects.
- Directed coordination across clients, vendors, technicians, and internal teams to support operational execution and service delivery.
- Developed inventory forecasting and workflow optimization processes that reduced shortages by 20% and operational delays by 15%.
- Drove operational coordination initiatives that contributed to a 23% increase in leads and revenue growth.
Director, Italian Tutoring Division
St. John’s University Global Language & Culture Center
New York, NY
09.2023 - 12.2024
- Directed the Italian Tutoring Division, managing tutor performance, program organization, and academic support operations across campuses.
- Strengthened workflow coordination and performance evaluation processes to improve instructional consistency and program effectiveness.
- Expanded and standardized operational processes for a university-wide tutoring program serving a diverse student population.
Operations & Customer Experience Manager
Homez Inc.
New York, NY
05.2023 - 11.2024
- Directed U.S.-based operational workflows and cross-functional execution across sales, customer support, design, and implementation teams while aligning operations with headquarters in Israel.
- Streamlined operational workflows through Monday.com and PMS systems, reducing onboarding timelines by 30%.
- Executed vendor relations and operational planning initiatives that reduced costs by 28% while improving operational efficiency.
- Managed customer operations and issue resolution processes through Zendesk while maintaining high-touch support standards.
Counterterrorism Operations
Federal Bureau of Investigation
New York
08.2019 - 05.2023
Education
MBA - Homeland Security Intelligence
St. John’s University
Queens, NY01.2019
B.S. - Homeland Security Intelligence
St. John’s University
Queens, NY01.2019
Legal Studies
Università degli Studi di Napoli Federico II
07.2012
Skills
- Operations Management
- Strategy & Operations
- Cross-Functional Leadership
- Process Optimization
- Operational Planning
- Stakeholder Management
- CRM Systems
- HubSpot
- Zendesk
- Mondaycom
- Microsoft Excel
LANGUAGES
English
Italian
French
Timeline
Strategy & Operations Advisor
AYO Labs
06.2025 - Current
Operations Manager
NYC Intercom & Security Solutions
12.2024 - 01.2026
Director, Italian Tutoring Division
St. John’s University Global Language & Culture Center
09.2023 - 12.2024
Operations & Customer Experience Manager
Homez Inc.
05.2023 - 11.2024
Counterterrorism Operations
Federal Bureau of Investigation
08.2019 - 05.2023
Legal Studies
Università degli Studi di Napoli Federico II
MBA - Homeland Security Intelligence
St. John’s University
B.S. - Homeland Security Intelligence
St. John’s University