Marina Gnjidic
Ft. Myers,FL
Summary
Customer Service professional recognized for multitasking abilities and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
9
9
years of professional experience
Work History
Customer Service Agent
Social Security Adminstration
11.2024 - 04.2025
- Responded to inquiries via phone, email, and in-peron.
- Conducted interviews, investigated situations, and resolved issues.
- Documented client interactions in case management systems for accuracy.
Customer Service Representative
CVS
03.2024 - 06.2024
- Communicated effectively with customers
- Processed sales transactions and send/pay bills money transactions.
- Maintained knowledge of products to provide informed recommendations.
- Performed shift closeouts and balances.
Customer Service Agent, Public Information Office
Florida Department of Transportation
01.2016 - 07.2022
- Handled complex public inquiries in-person and via phone.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Streamlined communication processes for improved information exchange between customers and team.
Education
Associate of Arts -
Edison Community College
Fort Myers, FL09-2001
High School Diploma -
Mariner High School
Cape Coral, FL09-1999
Skills
- Effective verbal communication
- Process sales transactions
- Multitasking and organization
- Perform shift closeouts and balances
Timeline
Customer Service Agent
Social Security Adminstration
11.2024 - 04.2025
Customer Service Representative
CVS
03.2024 - 06.2024
Customer Service Agent, Public Information Office
Florida Department of Transportation
01.2016 - 07.2022
Associate of Arts -
Edison Community College
High School Diploma -
Mariner High School