Marissa Ghani
Customer Service Representative
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Customer Service Agent
Clear LLC
12.2024 - Current
- Collaborated effectively with airline representatives to address passenger concerns or conflicts related to security measures promptly.
- Conducted routine audits of security measures, identifying areas for improvement, and implementing corrective actions as needed.
- Demonstrate adaptability in learning and selling a variety of products and services, with the ability to quickly pivot between offerings based on customer needs and operational priorities.
- Collaborated with cross-functional teams to enhance product offerings, resulting in higher customer satisfaction scores.
- Operated verification devices, fingerprinting, and advanced imaging technology to conduct screening of passengers.
- Championed the adoption of new technologies within the organization, streamlining internal processes while enhancing customer experiences.
Behavior Interventionist
Beacon Day School
10.2023 - 12.2024
- Designing and implementing treatment plans for individuals with developmental disabilities and/or behavioral issues.
- Gathering and analyzing data on individual progress and adjusting intervention as needed.
- Training and coaching caregivers, educators and other professionals on behavior modification strategies and techniques.
- Working closely with the individual and with other professionals, such as teachers, to assess the client's behaviors and create a specially designed plan.
- Providing ongoing assessments of progress.
- Developed intervention plans based on established guidelines and individual needs.
Post Closing Specialist
Carrington Mortgage Services
01.2021 - 07.2021
- Review loan documents for accuracy, compliance, and completeness.
- Ensure timely delivery of trailing documents to clear any deficiencies, or post-closing conditions.
- Work all files through e360.
- File auditing.
- Running insurance applications through FHAC.
- Inputting correct information within the correct fields of documents and in e360.
- Assisted in resolving outstanding issues with underwriting teams, ensuring complete resolution before finalizing loan closures.
- Ensured compliance with federal, state, and company regulations regarding mortgage transactions and post-closing activities.
Collateral Specialist
Owning
07.2020 - 10.2020
- I worked with my team to scan original notes while preparing funded loans for shipment to banks and other investors.
- All notes are scanned into Empower to ensure that the information is correct.
- If a correction is needed, I would reach out to the processor to get a live, signed note with the correct information.
- Shipping duties include all audited files pulled to ensure that the name, loan date, and loan number are all correct for the next day of shipping if changes are made.
- Efficient communication and follow-through via web-based technology, email correspondence, and phone.
- Collaborated with cross-functional teams to develop strategies for optimizing the use of collateral assets in lending transactions.
Front End Cashier
China Moon
03.2019 - 07.2020
- As a cashier, we work to make sure our guests are fully satisfied with our services and accommodations when asked about. We worked promptly over the phone, walk-in ordering, and also taking orders through our electronic system. We also handled taking cash and credit card payments. We worked as a team to keep our area very clean throughout the shift, helping each other when needed, along with making sure everything that was given to the guest was to their satisfaction.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Collateral Specialist
loanDepot
10.2019 - 11.2019
- Communicating with funders, clients, and vendors to clear funding suspense requirements, provides support to the department.
- Responsibilities included pipeline assignment, report management of all incoming documents, and preparation of collateral files.
- Improved efficiency in the review process through the implementation of standardized checklists for each type of collateral asset class.
- Conducted comprehensive analyses of borrowers'' financial statements, evaluating their creditworthiness for secured loans.
Lead Preschool Teacher
Little Sunshine's Playhouse & Preschool
07.2018 - 02.2019
- Little Sunshine's Playhouse and Preschool maintains an identity and brand image of unrivaled distinction in preschool and early childhood education. Our facilities serve as a castle for a Once Upon a Time experience that enables each child to develop their imagination. Imbued throughout with old-world appeal, our facilities are professionally designed to maximize each child's personal experience. In conjunction with enhanced interiors, Little Sunshine's Playhouse features a theater stage, a landscaped nature center conducive to healthy outdoor play, and a variety of customized, age-appropriate playground equipment.
- The curriculum used was Reggio Emilia-inspired, Creatively Shine, which is based on the latest research and trends to prepare young children to enter their educational careers equipped with cognitive, social, emotional, physical, and language skills. We use our Evolutes system, which is an electronic communication system that allows teachers to send parents personalized notes, pictures, and videos of their children during the day, a Red Carpet morning drop-off service, and secured entry. These unique characteristics and distinctive services differentiate Little Sunshine's Playhouse as the premier preschool and child care program.
- Year after year, classrooms of our children graduate into their next level of education.
- Collaborated with co-teacher to develop engaging curriculum tailored to students'' interests and abilities.
- Fostered creativity while supporting early literacy skills by incorporating art-based projects into daily routines.
ABA Therapist
Creative Solutions for Hope
01.2017 - 07.2018
- We specialize in helping children of all ages, providing a way out of the monotony of maladaptive behaviors. We focus on finding new avenues and innovative techniques for children to acquire skills that will yield positive results for their environment - home, school, and in society. Employing Applied Behavior Analysis, the comprehensive goal is to assess and apply the best teaching strategy for clients to meet their specific behavioral needs. These include Discrete Trial Training, Verbal Behavior Programming, Natural Environment or Incidental Teaching, Social Skills and Social Cognition Development, and Functional Communication Training - in addition to many other techniques.
Education
Bachelor of Science - Interdisciplinary Studies in Applied Counseling Psychology
Chowan University
Murfreesboro 05.2001 -
Skills
- Organized file management
- Effective time management
- Data validation
- Effective verbal communication
- Customer relationship management (CRM)
- Reliability and punctuality
- Analytical thinking
- Effective task prioritization
- Accurate data entry
- Document organization
Certification
Driver's License
Timeline
Customer Service Agent
Clear LLC
12.2024 - Current
Behavior Interventionist
Beacon Day School
10.2023 - 12.2024
Post Closing Specialist
Carrington Mortgage Services
01.2021 - 07.2021
Collateral Specialist
Owning
07.2020 - 10.2020
Collateral Specialist
loanDepot
10.2019 - 11.2019
Front End Cashier
China Moon
03.2019 - 07.2020
Lead Preschool Teacher
Little Sunshine's Playhouse & Preschool
07.2018 - 02.2019
ABA Therapist
Creative Solutions for Hope
01.2017 - 07.2018
Bachelor of Science - Interdisciplinary Studies in Applied Counseling Psychology
Chowan University
05.2001 -
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