Marina Gonzalez
Imperial Beach,CA
Summary
Positive and enthusiastic professional with a background in hospitality and customer service. Demonstrated ability to manage fast-paced environments, ensuring guest satisfaction and meal preparation efficiency. Strengths include strong communication skills, adaptability, and the ability to work well under pressure, while maintaining smooth front-of-house operation activities. In previous roles, contributed to improved customer experience by maintaining high standards of cleanliness and organization.
Overview
12
12
years of professional experience
Work History
Licensed Esthetician
Jaded and Cure Esthetics Studio
Barrigada, Guam
11.2023 - 11.2024
- Provided personalized skincare consultations to clients at Jaded and Cure Esthetics Studio.
- Performed facials, chemical peels, and microdermabrasion treatments for diverse skin types.
- Maintained a clean and organized treatment environment to ensure client safety and comfort.
- Educated clients on skincare products and routines tailored to individual needs.
- Managed appointment scheduling and client follow-ups for optimal service delivery.
- Monitored inventory levels of skincare products and supplies for efficient operations.
Cashier
NEX Home Store
Ayase, Japan
12.2018 - 01.2019
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Used suggestive selling techniques to promote add-on sales.
Office Manager
Brown O' Haver Public Adjusters
Moore, OK
06.2017 - 04.2018
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Wrote professional business correspondence to maintain strong line of communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Sales Associate
Mattress Firm
Moore , OK
07.2015 - 06.2017
- Helped customers find specific products, answered questions and offered product advice.
- Built and maintained relationships with peers and upper management to drive team success.
- Built trusting relationships with customers by making personal connections.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Office Receptionist
Staffing Resource Group
Tampa, FL
01.2014 - 11.2014
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Supported onboarding of new employees by hosting orientation sessions.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Oversaw office inventory and submitted purchase orders.
Server
Dale 1891 Gastro Pub
Tampa, FL
08.2012 - 09.2013
- Worked as a team player with a focus on increasing profits.
- Operated POS terminals.
- Provided exceptional service to a high volume of customers.
Education
Facial Skincare Specialist -
Beauty & Health Institute
Tampa, FL09.2022
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
OnlineSome College (No Degree) - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FLHigh School Diploma -
Land O' Lakes High School
Land O' Lakes, FL06.2008
Skills
- Customer service
- Effective communication
- Time management
- Conflict resolution
- Inventory management
- Inventory restocking
- Team collaboration
- Problem solving
- Cleanliness maintenance
- Food presentation
- Allergy awareness
- Detail-oriented
Timeline
Licensed Esthetician
Jaded and Cure Esthetics Studio
11.2023 - 11.2024
Cashier
NEX Home Store
12.2018 - 01.2019
Office Manager
Brown O' Haver Public Adjusters
06.2017 - 04.2018
Sales Associate
Mattress Firm
07.2015 - 06.2017
Office Receptionist
Staffing Resource Group
01.2014 - 11.2014
Server
Dale 1891 Gastro Pub
08.2012 - 09.2013
Facial Skincare Specialist -
Beauty & Health Institute
Some College (No Degree) - Criminal Justice
Southern New Hampshire University
Some College (No Degree) - Liberal Arts And General Studies
Hillsborough Community College
High School Diploma -
Land O' Lakes High School
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