Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Marina Guirguis

Operations Support Analyst
San Dimas,CA

Summary

Experienced Operations Support Analyst skilled in multi-tasking and reporting with a high degree of accuracy. Strong collaborator with various departments and works as a detail-oriented team player. Dedicated to meeting company goals with strong time-management skills and a willingness to take on responsibilities for the team.

Overview

14
14
years of professional experience
1
1
Certification
1
1
Language

Work History

Operations Support Analyst

Leidos QTC Health Services
09.2023 - Current
  • Collaborated on a team as the point of contact for Toxic Exposure Risk Activities (TERA).
  • Assisted in TERA workflow operations as a Subject Matter Expert (SME).
  • Managed data analysis tasks, providing insights to inform decision-making processes.
  • Scheduled timely repair and routine maintenance services to minimize disruption to workflow operations.
  • Supported project teams with resource allocation, scheduling, and other logistical tasks as needed.
  • Facilitate communication between the Department of Veteran Affairs (VA) and external clients.
  • Provide feedback during triage about case-specific details with facilitated communication with the VA.
  • Triage cases specific to compensation and pension exams for each veteran.
  • Provide feedback for specific actions taken by different departments.
  • The primary point of contact for client resolution.
  • Provide feedback specific to veteran’s compensation and pension exams to ensure quality and timeliness.
  • Identify and confirm inconsistencies in medical reports and respond to actions with diligence.
  • Receive VA inquiries for specific cases requiring communication of actionable tasks needed.
  • Train medical quality assurance specialists on workflow changes.
  • Train and facilitate shadowing for new Operation Support Analysts (OSA).
  • Provide training to providers regarding case-specific feedback.
  • Identify quality trends and errors monthly to present staff.
  • Presented workflow changes to departments.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Paid attention to detail while completing assignments.
  • Managed time efficiently to complete all tasks within deadlines.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Medical Quality Assurance Specialist

Leidos QTC Health Services
12.2020 - 09.2023
  • Assessed medical reports to evaluate conformance with quality standards.
  • Updated inspection journals and daily summary logs with quality-related data.
  • Reviewed Veteran's medical examinations (compensation and pension and separation health assessments) to ensure inconsistencies, quality, and timeliness are addressed.
  • Facilitated communication with medical providers when inconsistencies are identified in the medical exams by sending clarifying questions and suggestions to the providers who conducted the examinations.
  • Delivered quality reports within contractual timing.
  • Reviewed and developed information to process and diagnose based on training and knowledge of medical processes and procedures performed.
  • Review the final documentation for accuracy and quality.
  • Followed up on cases by contacting providers and clinics to expedite the processing of reports.
  • Maintained metrics consisting of monthly complexity, deliveries, and quality.
  • Provided weekly case-specific feedback to an Operations Supervisor or Operations Manager for cases pending delivery to the VA.
  • Communicated with the medical record expeditor department to obtain diagnostics needed for medical reports to be completed.
  • Communicated with the scheduling department to schedule diagnostics or exams pending action.
  • Reduced costs associated with rework by improving inspection processes throughout the entire production line.
  • Collaborated with various departments to produce system optimization opportunities and effectiveness.

Emergency Department Medical Scribe

Scribe America
07.2016 - 07.2019
  • Accompanied physicians, nurse practitioners, and physician assistants throughout day in fast-paced, stressful environments.
  • Ensured continuity of care for patients with complete documentation during transitions between departments or healthcare facilities.
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Enhanced physician productivity by allowing them to focus on direct patient care instead of time-consuming documentation tasks.
  • Managed multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail in a fast-paced emergency department setting.
  • Streamlined workflow within the emergency department by keeping an organized, up-to-date log of pending test results and consultations.
  • Collected required documents to prepare discharge and release summaries of patients.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Entered transcribed materials into electronic health records system.
  • Used Epic to input information into computerized patient record system.
  • Documented patient's visit to the emergency department with the provider (MD/PA/NP/DO).
  • Recorded past medical history, surgical history, social history, and family history of each patient.
  • Updated medication list to patient's routine medication.
  • Updated provider when lab results and radiology reads are available.
  • Called the team responsible for treating psychiatric patients to be evaluated by psychiatrists.
  • Sent callouts to on-call physicians for the appropriate specialty.
  • Created discharge summaries for patients.
  • Entered admitting orders for a patient who would be hospitalized.

Summer Teacher

Kid Junction
06.2013 - 08.2013
  • Boosted cultural awareness by incorporating children's literature from world cultures.
  • Requested and restocked supplies for classroom and outdoor plans.
  • Implemented reading and writing workshops to increase student literacy and support school reading programs.
  • Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
  • Taught English, mathematics, and history to 2nd and 3rd grade students.
  • Prepared and served snacks and meals.
  • Created weekly lesson plans.
  • Integrated activities according to lesson plans.
  • Enhanced classroom management techniques, resulting in a more focused learning environment for students.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.

Pre-K Substitute Teacher

Child Care Careers Services Preschool
09.2011 - 01.2013
  • Maintained day-to-day classroom management and discipline to promote learning initiatives.
  • Contributed to school-wide efforts promoting inclusivity and cultural awareness by integrating culturally responsive materials and perspectives into lessons plans.
  • Assessed student progress regularly using various assessment methods, ensuring accurate evaluation of knowledge retention and skill development.
  • Implemented behavior management strategies effectively, resulting in improved overall classroom dynamics and student focus.
  • Established positive relationships with parents through regular communication, fostering a strong support system for student success.
  • Developed creative instructional strategies to keep students engaged and motivated.
  • Created lesson plans and integrated student activities to meet the needs of students.
  • Monitored student progress and provided feedback to students, parents, and school administrators.
  • Developed lesson plans to align with grade-level standards and objectives.

Summer Teacher

Kid Junction
06.2012 - 08.2012
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of students.
  • Completed student progress reports to notify students and parents of strengths and areas of improvement.
  • Organized extracurricular activities related to course content, providing additional opportunities for student growth and development.
  • Served as a mentor for struggling students, offering guidance and support to help them overcome academic challenges.
  • Directed and mentored students in subject matters of English, mathematics, and history to 1st and 2nd-grade students.
  • Prepared snacks and meals for students.
  • Created weekly lesson plans along with corresponding activities according to the lessons.
  • Maintained cleanliness of the facility.


  • Prepared quizzes, tests and examinations to gauge how well students were learning.

Restaurant Team Member

Raging Waters Los Angeles
06.2010 - 09.2010
  • Processed customer orders efficiently.
  • Maintained effectiveness while working in a fast-paced environment.
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
  • Operated register to process payments and collect cash payments for order totals.
  • Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
  • Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Used cash registers to prepare bills, accept payments, and make changes.

Education

No Degree - Sociology & Biology

Mount San Antonio College
Walnut, CA
05.2001 -

Master of Arts - Healthcare Administration

University of Arizona Global Campus
Chandler
05.2001 -

Bachelor of Arts - Sociology

University of California, Irvine
Irvine, CA
05.2001 -

Skills

Multitasking Abilities

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Accomplishments

  • Collaborated with a team of subject matter experts in the development of the Toxic Exposure Risk Activities (TERA) and Gulf War (GW) Training Workflow.
  • Presented the workflow changes for GW & TERA to over 180 staff members.
  • Successfully mentored 4 Medical Quality Assurance Specialists who were able to work independently.
  • Received 3 Special Recognition Awards for projects conducted outside of designated work responsibilities.

Certification

CPR & First Aid Certification, Advanced Medical Certification, LLC - Lifetime

Timeline

Operations Support Analyst

Leidos QTC Health Services
09.2023 - Current

Medical Quality Assurance Specialist

Leidos QTC Health Services
12.2020 - 09.2023

Emergency Department Medical Scribe

Scribe America
07.2016 - 07.2019

Summer Teacher

Kid Junction
06.2013 - 08.2013

Summer Teacher

Kid Junction
06.2012 - 08.2012

Pre-K Substitute Teacher

Child Care Careers Services Preschool
09.2011 - 01.2013

Restaurant Team Member

Raging Waters Los Angeles
06.2010 - 09.2010

No Degree - Sociology & Biology

Mount San Antonio College
05.2001 -

Master of Arts - Healthcare Administration

University of Arizona Global Campus
05.2001 -

Bachelor of Arts - Sociology

University of California, Irvine
05.2001 -

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Marina GuirguisOperations Support Analyst