Marina Guirguis
Operations Support Analyst
San Dimas,CA
Summary
Experienced Operations Support Analyst skilled in multi-tasking and reporting with a high degree of accuracy. Strong collaborator with various departments and works as a detail-oriented team player. Dedicated to meeting company goals with strong time-management skills and a willingness to take on responsibilities for the team.
Overview
14
14
years of professional experience
1
1
Certification
1
1
Language
Work History
Operations Support Analyst
Leidos QTC Health Services
09.2023 - Current
- Collaborated on a team as the point of contact for Toxic Exposure Risk Activities (TERA).
- Assisted in TERA workflow operations as a Subject Matter Expert (SME).
- Managed data analysis tasks, providing insights to inform decision-making processes.
- Scheduled timely repair and routine maintenance services to minimize disruption to workflow operations.
- Supported project teams with resource allocation, scheduling, and other logistical tasks as needed.
- Facilitate communication between the Department of Veteran Affairs (VA) and external clients.
- Provide feedback during triage about case-specific details with facilitated communication with the VA.
- Triage cases specific to compensation and pension exams for each veteran.
- Provide feedback for specific actions taken by different departments.
- The primary point of contact for client resolution.
- Provide feedback specific to veteran’s compensation and pension exams to ensure quality and timeliness.
- Identify and confirm inconsistencies in medical reports and respond to actions with diligence.
- Receive VA inquiries for specific cases requiring communication of actionable tasks needed.
- Train medical quality assurance specialists on workflow changes.
- Train and facilitate shadowing for new Operation Support Analysts (OSA).
- Provide training to providers regarding case-specific feedback.
- Identify quality trends and errors monthly to present staff.
- Presented workflow changes to departments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Managed time efficiently to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Medical Quality Assurance Specialist
Leidos QTC Health Services
12.2020 - 09.2023
- Assessed medical reports to evaluate conformance with quality standards.
- Updated inspection journals and daily summary logs with quality-related data.
- Reviewed Veteran's medical examinations (compensation and pension and separation health assessments) to ensure inconsistencies, quality, and timeliness are addressed.
- Facilitated communication with medical providers when inconsistencies are identified in the medical exams by sending clarifying questions and suggestions to the providers who conducted the examinations.
- Delivered quality reports within contractual timing.
- Reviewed and developed information to process and diagnose based on training and knowledge of medical processes and procedures performed.
- Review the final documentation for accuracy and quality.
- Followed up on cases by contacting providers and clinics to expedite the processing of reports.
- Maintained metrics consisting of monthly complexity, deliveries, and quality.
- Provided weekly case-specific feedback to an Operations Supervisor or Operations Manager for cases pending delivery to the VA.
- Communicated with the medical record expeditor department to obtain diagnostics needed for medical reports to be completed.
- Communicated with the scheduling department to schedule diagnostics or exams pending action.
- Reduced costs associated with rework by improving inspection processes throughout the entire production line.
- Collaborated with various departments to produce system optimization opportunities and effectiveness.
Emergency Department Medical Scribe
Scribe America
07.2016 - 07.2019
- Accompanied physicians, nurse practitioners, and physician assistants throughout day in fast-paced, stressful environments.
- Ensured continuity of care for patients with complete documentation during transitions between departments or healthcare facilities.
- Corrected grammar, spelling, and syntax mistakes in medical records.
- Conducted patient intake interviews, recording and documenting relevant information.
- Enhanced physician productivity by allowing them to focus on direct patient care instead of time-consuming documentation tasks.
- Managed multiple priorities simultaneously while maintaining a high level of accuracy and attention to detail in a fast-paced emergency department setting.
- Streamlined workflow within the emergency department by keeping an organized, up-to-date log of pending test results and consultations.
- Collected required documents to prepare discharge and release summaries of patients.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Entered transcribed materials into electronic health records system.
- Used Epic to input information into computerized patient record system.
- Documented patient's visit to the emergency department with the provider (MD/PA/NP/DO).
- Recorded past medical history, surgical history, social history, and family history of each patient.
- Updated medication list to patient's routine medication.
- Updated provider when lab results and radiology reads are available.
- Called the team responsible for treating psychiatric patients to be evaluated by psychiatrists.
- Sent callouts to on-call physicians for the appropriate specialty.
- Created discharge summaries for patients.
- Entered admitting orders for a patient who would be hospitalized.
Summer Teacher
Kid Junction
06.2013 - 08.2013
- Boosted cultural awareness by incorporating children's literature from world cultures.
- Requested and restocked supplies for classroom and outdoor plans.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Collaborated with teachers to develop individualized educational plans for each student, ensuring optimal progress.
- Taught English, mathematics, and history to 2nd and 3rd grade students.
- Prepared and served snacks and meals.
- Created weekly lesson plans.
- Integrated activities according to lesson plans.
- Enhanced classroom management techniques, resulting in a more focused learning environment for students.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
Pre-K Substitute Teacher
Child Care Careers Services Preschool
09.2011 - 01.2013
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Contributed to school-wide efforts promoting inclusivity and cultural awareness by integrating culturally responsive materials and perspectives into lessons plans.
- Assessed student progress regularly using various assessment methods, ensuring accurate evaluation of knowledge retention and skill development.
- Implemented behavior management strategies effectively, resulting in improved overall classroom dynamics and student focus.
- Established positive relationships with parents through regular communication, fostering a strong support system for student success.
- Developed creative instructional strategies to keep students engaged and motivated.
- Created lesson plans and integrated student activities to meet the needs of students.
- Monitored student progress and provided feedback to students, parents, and school administrators.
- Developed lesson plans to align with grade-level standards and objectives.
Summer Teacher
Kid Junction
06.2012 - 08.2012
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of students.
- Completed student progress reports to notify students and parents of strengths and areas of improvement.
- Organized extracurricular activities related to course content, providing additional opportunities for student growth and development.
- Served as a mentor for struggling students, offering guidance and support to help them overcome academic challenges.
- Directed and mentored students in subject matters of English, mathematics, and history to 1st and 2nd-grade students.
- Prepared snacks and meals for students.
- Created weekly lesson plans along with corresponding activities according to the lessons.
- Maintained cleanliness of the facility.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Restaurant Team Member
Raging Waters Los Angeles
06.2010 - 09.2010
- Processed customer orders efficiently.
- Maintained effectiveness while working in a fast-paced environment.
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Assisted in maintaining a clean and organized dining area, contributing to a positive guest experience.
- Operated register to process payments and collect cash payments for order totals.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Used cash registers to prepare bills, accept payments, and make changes.
Education
No Degree - Sociology & Biology
Mount San Antonio College
Walnut, CA 05.2001 -
Master of Arts - Healthcare Administration
University of Arizona Global Campus
Chandler 05.2001 -
Bachelor of Arts - Sociology
University of California, Irvine
Irvine, CA 05.2001 -
Skills
Multitasking Abilities
Team building
Analytical Skills
Resource Planning
Organizational Skills
Operations tracking
Problem-Solving
Relationship Building
Interpersonal Skills
Excellent Communication
Workflow Streamlining
Time Management
Accomplishments
- Collaborated with a team of subject matter experts in the development of the Toxic Exposure Risk Activities (TERA) and Gulf War (GW) Training Workflow.
- Presented the workflow changes for GW & TERA to over 180 staff members.
- Successfully mentored 4 Medical Quality Assurance Specialists who were able to work independently.
- Received 3 Special Recognition Awards for projects conducted outside of designated work responsibilities.
Certification
CPR & First Aid Certification, Advanced Medical Certification, LLC - Lifetime
Timeline
Operations Support Analyst
Leidos QTC Health Services
09.2023 - Current
Medical Quality Assurance Specialist
Leidos QTC Health Services
12.2020 - 09.2023
Emergency Department Medical Scribe
Scribe America
07.2016 - 07.2019
Summer Teacher
Kid Junction
06.2013 - 08.2013
Summer Teacher
Kid Junction
06.2012 - 08.2012
Pre-K Substitute Teacher
Child Care Careers Services Preschool
09.2011 - 01.2013
Restaurant Team Member
Raging Waters Los Angeles
06.2010 - 09.2010
No Degree - Sociology & Biology
Mount San Antonio College
05.2001 -
Master of Arts - Healthcare Administration
University of Arizona Global Campus
05.2001 -
Bachelor of Arts - Sociology
University of California, Irvine
05.2001 -