Marina Hillyard
Greeley,CO
Summary
Dynamic professional with extensive experience at Santeramos, excelling in leadership and conflict resolution. Proven ability to enhance customer satisfaction and drive sales through innovative promotions and training. Skilled in time management and partially fluent in American Sign Language, delivering engaging experiences and fostering team performance.
Overview
5
5
years of professional experience
Work History
Server/ Bartender/ Manager/ Phones
Santeramos
Greeley, CO
06.2023 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Prepared drinks according to standard recipes.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Greeted customers, answered questions and recommended specials to increase profits.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delivered training sessions to improve employee effectiveness and address areas of weakness.
Puzzle Effect Denver
Game Master
Thornton, CO
10.2022 - 05.2023
- Completed routine maintenance and repair.
- Coordinated supply management to prevent shortages and delays.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Created immersive gaming experiences through story-driven designs.
- Delivered timely and accurate direction to keep game moving and players interested and engaged.
- Provided customer service to ensure satisfaction.
Cashier
King Soopers
Thornton, CO
08.2020 - 01.2022
- Fostered positive interactions by engaging with customers effectively.
- Operated point-of-sale system to ensure precise transaction processing.
- Responded to customer inquiries with clarity and efficiency.
- Executed exchanges in line with company policies.
- Promoted loyalty programs effectively to boost sales opportunities.
- Responded accurately to customer inquiries.
- Educated new staff on operating cash registers efficiently.
Education
Some College (No Degree) - Psychology
Aims Community College
Greeley, COSome College (No Degree) - Psychology
University of Northern Colorado
Greeley, COSkills
- Partially fluent in American Sign Language
- Time management
- Leadership
- Scheduling
- Conflict resolution
- Social Media Management
Languages
American sign language
Professional
Affiliations
- Avid reader
- Love to travel
- Free writing
- Event planning
Timeline
Server/ Bartender/ Manager/ Phones
Santeramos
06.2023 - Current
Puzzle Effect Denver
Game Master
10.2022 - 05.2023
Cashier
King Soopers
08.2020 - 01.2022
Some College (No Degree) - Psychology
Aims Community College
Some College (No Degree) - Psychology
University of Northern Colorado