Marina Klaske
Coeur d'Alene,ID
Summary
Experienced Senior Guest Service Associate with background in hospitality and customer service. Known for exceptional problem-solving skills, capable of handling guest inquiries efficiently and managing complaints professionally. In previous roles, contributed to improving guest satisfaction rates through personalized attention and proactive resolution of issues. Strongly focused on fostering positive relationships with guests to promote loyalty and repeat business.
Overview
3
3
years of professional experience
Work History
Senior Guest Service Associate
WorldMark by Wyndham
Harrison, Idaho
10.2023 - Current
- Greeted and checked in guests, ensuring all information was accurate and up-to-date.
- Provided excellent customer service to ensure guest satisfaction.
- Responded promptly to guest inquiries and requests via telephone, email, and in person.
- Managed the daily operations of the front desk, including reservations, check-ins and check-outs, room assignments, and billing inquiries.
- Prepared daily shift briefings for other Guest Service Associates on duty.
- Scheduled maintenance services as needed for upkeep of facility equipment and furnishings.
- Provided assistance during peak periods such as weekends or holidays when necessary.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Restaurant Hostess
Gozzer Ranch Golf & Lake Club
Harrison, Idaho
04.2022 - 09.2022
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Provided menus and answered questions about menu items and specials.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Education
High School Diploma -
Homeschooled
Harrison, ID04-2022
Skills
- Reservation Management
- Exceptional communication
- Data Entry
- Customer Service
- Financial Transactions
- Multitasking
Timeline
Senior Guest Service Associate
WorldMark by Wyndham
10.2023 - Current
Restaurant Hostess
Gozzer Ranch Golf & Lake Club
04.2022 - 09.2022
High School Diploma -
Homeschooled
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