Marina Mandujano
Bellflower,CA
Summary
Proven track record of enhancing customer satisfaction and sales at Trader Joe's through exceptional service and upselling skills. Adept in maintaining high standards of cleanliness and organization, coupled with a keen ability to anticipate and resolve problems. Excels in positive customer engagement and possesses comprehensive product knowledge, driving consistent sales growth.
Overview
4
4
years of professional experience
Work History
Crew Member
Trader Joe's
2020.12 - 2022.06
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced team productivity by maintaining a clean and organized workspace for
- Contributed to increased sales by upselling menu items and promoting special offers.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Beauty Advisor/Operations
Ulta
2022.06 - 2023.05
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Kept up-to-date with industry trends, allowing for knowledgeable recommendations of current best-sellers and emerging products.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Maintained counter and display areas for cleanliness and organization.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Beauty Advisor
Sephora
2023.06 - Current
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Maintained counter and display areas for cleanliness and organization.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Developed comprehensive knowledge of various beauty brands'' offerings, enabling accurate suggestions based on specific requirements or preferences.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Actively promoted store events and promotions to encourage customer participation and drive sales growth.
- Met sales goals, supporting organizational health through consistent and reliable service.
Education
High School Diploma -
Mayfair High School
Bellflower, CA06.2020
Skills
- Attention to Detail
- Adaptable and Flexible
- Cool Under Pressure
- Warm and Friendly
- Positive Customer Engagement
- Problem Anticipation and Resolution
Timeline
Beauty Advisor
Sephora
2023.06 - Current
Beauty Advisor/Operations
Ulta
2022.06 - 2023.05
Crew Member
Trader Joe's
2020.12 - 2022.06
High School Diploma -
Mayfair High School