MARINA MANSOURATI
Simi Valley,CA
Summary
Dynamic and results-driven Retail Sales and Market Analysis professional with expertise in customer service, sales optimization, and data-driven decision-making. Skilled in analyzing market trends, consumer behavior, and sales performance to develop revenue-boosting strategies. Proven ability to manage retail operations, strengthen client relationships, and enhance customer engagement. Adept at inventory management, merchandising, and competitive analysis to drive business growth. Passionate about leveraging insights and innovation to elevate brand presence and profitability.
Overview
11
11
years of professional experience
Work History
Sales Floor Associate
Nordstrom Rack
09.2023 - 08.2024
- Assisted customers in locating merchandise and provided recommendations based on preferences
- Managed inventory restocking and maintained a well-organized sales floor
- Processed transactions accurately and efficiently while providing excellent customer service
- Maintained knowledge of promotions and store policies to assist customers effectively
Dental Assistant
Thai Enterprise LLC
01.2022 - 02.2023
- Scheduled appointments, handled billing, and efficiently managed insurance claims
- Performed chair-side duties for general dentistry, endo procedures, and oral surgery
- Cleaned and sanitized dental tools, prepared treatment rooms, and ensured compliance with health and safety standards
- Assisted dentists by performing four-handed dentistry, positioning patients, and preparing instruments
Cashier Front End
Lowe's Home Improvement
03.2019 - 04.2021
- Provided excellent customer service by efficiently processing transactions, handling returns, and assisting customers with inquiries
- Maintained accurate cash handling procedures, balancing registers and ensuring smooth front-end operations
- Assisted in stocking and organizing checkout areas, ensuring a clean and welcoming environment for customers
- Supported team members by directing customers to the appropriate departments and promoting Lowe's loyalty programs
Receptionist
Revolution Lighting Technology/Seesmart Inc
04.2017 - 03.2019
- Managed front desk operations, ensuring a professional and welcoming environment
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Answered phone promptly and directed incoming calls to correct offices
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
Seasonal Retail Sales Associate
Macy's
10.2016 - 02.2017
- Delivered exceptional customer service by utilizing product knowledge and technology to enhance the shopping experience
- Drove sales and minimized returns by understanding customer preferences and recommending suitable products
- Maintained an organized and visually appealing sales floor by restocking, rearranging, and monitoring merchandise displays
- Assisted with inventory management, ensuring timely product replenishment to maximize sales opportunities
Manager
TCF Luxuries Inc
02.2014 - 01.2016
- Oversaw daily operations, including sales, inventory management, and customer service, to drive business growth and efficiency
- Led and motivated a team, providing training and performance feedback to enhance productivity and customer satisfaction
- Managed vendor relationships and procurement to ensure high-quality product offerings and optimal stock levels
- Developed and implemented marketing strategies to increase brand awareness and drive sales
Education
Bachelor of Arts - English Literature, Minor in Teaching
Al-Mamoun Private University
HassakeMedical Terminology -
Simi Institute for Careers & Education
Simi Valley, CA06.2020
Skills
- Creative problem solver
- Team leadership
- Sales operations
- Sales trends analysis
- Customer service expert
- Exceptional communication skills
- Staff training & development
- Relationship building
- Office administration
- Medical Terminology
Leadership And Volunteer Experience
- Teacher Assistant, Al Ghernatta High School, 01/20, 06/20
- Volunteer, Red Cross Organization, 10/06, 07/11
Timeline
Sales Floor Associate
Nordstrom Rack
09.2023 - 08.2024
Dental Assistant
Thai Enterprise LLC
01.2022 - 02.2023
Cashier Front End
Lowe's Home Improvement
03.2019 - 04.2021
Receptionist
Revolution Lighting Technology/Seesmart Inc
04.2017 - 03.2019
Seasonal Retail Sales Associate
Macy's
10.2016 - 02.2017
Manager
TCF Luxuries Inc
02.2014 - 01.2016
Medical Terminology -
Simi Institute for Careers & Education
Bachelor of Arts - English Literature, Minor in Teaching
Al-Mamoun Private University