Marina Martinez
Oakwood,IL
Summary
Dynamic customer service professional with experience at Bath & Body Works, excelling in relationship building and complaint handling. Proven ability to enhance customer satisfaction through empathy and active listening. Skilled in cash handling and currency identification, contributing to operational efficiency and fostering trust in financial transactions.
Overview
5
5
years of professional experience
Work History
CSR/Cashier
Bath & Body Works
10.2023 - 01.2025
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
Cash Processor
PLS Check Cashers
06.2020 - 08.2023
- Participated in internal audits as needed, demonstrating commitment to transparency and accountability within the organization''s cash-handling practices.
- Served as a point of contact for client inquiries and concerns, providing timely resolution and ensuring ongoing trust in the organization''s cash processing services.
- Enhanced team productivity by providing clear communication and fostering a collaborative work environment.
- Cashed checks and help process bill payments as well.
Education
High School Diploma -
South Houston High School
3820 Shaver St, South Houston, TX 7758707-2017
Skills
- Call center experience
- Customer focus
- Complaint handling
- Cash handler
- Currency identification
- Relationship building
Languages
Spanish
Full Professional
English
Full Professional
Timeline
CSR/Cashier
Bath & Body Works
10.2023 - 01.2025
Cash Processor
PLS Check Cashers
06.2020 - 08.2023
High School Diploma -
South Houston High School
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