Marina Narvaez
Dallas,TX
Summary
Financial Counselor with 18+ years of experience offering a comprehensive background in medical billing and coding, insurance verification, and patient advocacy. Demonstrates a strong command of Medicaid applications, collections, and financial assistance screening. Excels in a fast-paced environment, leveraging organizational and customer service skills to deliver high quality results. Possesses a solid understanding of HIPPA/EMTALA regulations, with a proven track record of ensuring patient satisfaction and maintaining confidentiality.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Financial Counselor
Baylor Scott & White Health Centralized
09.2019 - Current
- Insurance verification –Eligibility and Benefits
- Ensuring Authorizations and providing price estimates for procedure, surgeries and clinical services
- Calculate payment arrangements and negotiate pre-service payments according to financial clearance requirements
- Review future schedule to ensure pre-authorization and pre-payments have been collected.
- Reviews and interpretation of benefits received from payers and discuss any or denial of services by payer.
- Customer service/Billing support/Intense interaction with patients
- Service collections
- Financial Assistance screening pre-approvals for upcoming appointments
- Registration
Financial Counselor/Collector
Eligibility Consultants Inc.
10.2007 - Current
- Skilled in call center, transportation, clerical, self-pay collections and government eligibility
- Responsible for working with government programs such as Medicaid, Social Security, Crime Victims Compensation, Aged & Disabled and County Indigent Programs for all Baylor Hospitals and Presbyterian Rockwall
- Deliver world class customer service with insurance verification, medical records issues and collections
- Demonstrated knowledge and maintained all guidelines of HIPPA/EMTALA regulations and requirements
- Handle phone calls relation to CHIP Prenatal coverage for unborn children of low income women who do not qualify for Medicaid
- Act as emergency screener/collector/payment plan set up specialist
- Complete & obtain supporting documents for Medicaid applications and forward to hospital HHSC for certification & obtain coverage to pay unpaid medical bill
- Handle ER co-payment collections
Certified Community Health Worker
Baylor Scott & White Health Texas Provider Network
09.2016 - 09.2019
- Navigated the patient from hospital to outpatient care
- Ensure patients get connected to an affordable medical home
- Advocate for the patient
- Report our progress to others in the health care system
- Track referrals and confirm connection to primary care medical home
A/R Patient Account Representative
Conifer Health
10.2015 - 07.2016
- Billing Little Rock Arkansas Medicaid CHI Hospitals-SVC SVN SVE
- Follow-up claims
- Rejections
- Failed claims
- Secondary billing
- Verifying Medicaid coverage
- Verifying Medicaid Managed Care Plans
Medical Assistant-Front/Back Office
Preston Dermatologist
01.2007 - 09.2007
- Conducted patient check out and collect co-payments
- Verified insurance
- Called in RX for patients as well as followed up with patients on lab results
- Sterilizing instruments Assisted Doctor with documentation while in exam process
- Assisted with billing
- Scheduled new and existing patients
Medical Assistant/Front & Back office
Planned Parenthood
01.2006 - 01.2007
- Educated patients with different methods of birth controls
- Assisted with all testing
- Assisted Nurses setting rooms and with translating
- Responsible for filing and appointment scheduling
- Interviewed and screen patients for eligibility for various stated funded programs
- Verified patient insurance status and identification
- Completed quality management project/audits for administration
Education
Medical Billing and Coding Certified -
Eastfield College
01.2023
Medical Assistant Diploma - undefined
Remington College
Garland, TX05.2006
High School Diploma - undefined
North Dallas High School
Dallas, TX05.2003
Skills
- Insurance verification
- Relationships and rapport
- Cash flow management
- Patient counseling
- Financial counseling
- Telephone etiquette
- Insurance planning
- Payment negotiation
- Effective customer communication
- Attention to detail
- Verbal and written communication
Certification
- CBCS - Certified Billing and Coding Specialist
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Financial Counselor
Baylor Scott & White Health Centralized
09.2019 - Current
Certified Community Health Worker
Baylor Scott & White Health Texas Provider Network
09.2016 - 09.2019
A/R Patient Account Representative
Conifer Health
10.2015 - 07.2016
Financial Counselor/Collector
Eligibility Consultants Inc.
10.2007 - Current
Medical Assistant-Front/Back Office
Preston Dermatologist
01.2007 - 09.2007
Medical Assistant/Front & Back office
Planned Parenthood
01.2006 - 01.2007
Medical Assistant Diploma - undefined
Remington College
High School Diploma - undefined
North Dallas High School
Medical Billing and Coding Certified -
Eastfield College
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