Marina Papura
Recruiter, Logistics Specialist, Customer Support Manager, Customer Service Representative, Sales Manager, Team Lead, Sales Representative
Албанія
Summary
Customer-focused and performance-driven professional with over 5 years of experience in banking, sales, and premium client services, including team leadership and operational coordination. Demonstrates strong communication, negotiation, and problem-solving skills, with a consistent track record of meeting and exceeding business targets. Gained valuable international experience working in a fast-paced hospitality environment aboard an American cruise line. Seeking to bring dedication, professionalism, and a results-oriented approach to a dynamic and client-oriented company.
Overview
11
11
years of professional experience
3
3
Languages
Work History
Bartender
Royal Caribbean
10.2022 - 02.2025
- Collaborated effectively in a team environment, with a strong focus on communication and conflict resolution
- Mentored new team members, introducing them to company standards and service protocols
- Maintained high levels of customer service and ensured guest satisfaction
- Participated in event organization and coordinated staff during functions
- Thrived in high-stress, multitasking environments with a strong focus on results and service quality
- Prepared cocktails and beverages according to company recipes and standards
- Maintained cleanliness and order at the bar, ensuring availability of all necessary ingredients
- Provided fast and high-quality service during peak hours
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
Account Manager
Business School "DYB"
09.2021 - 10.2022
- Conducted negotiations with clients, building and maintaining both short-term and long-term partnerships
- Prepared and presented personalized offers based on client needs and expectations
- Actively attracted new clients and expanded the customer base through strategic outreach and networking
- Delivered clear consultations about company services, helping clients choose the most suitable programs
- Managed the full sales cycle, including post-sale support and client relationship development
- Maintained effective communication with internal teams, partners, and stakeholders to ensure smooth cooperation
- Increased client satisfaction by responding quickly to needs and building trusted, long-term relationships
- Participated in industry networking events to strengthen partnerships and generate new business leads
Deputy Branch Manager, Premium Services
PJSC Oschadbank
03.2018 - 04.2021
- Ensured achievement of branch performance targets
- Led daily branch operations, overseeing the allocation of tasks and ensuring deadlines were met
- Organized and supervised the workflow within the branch, delegating responsibilities among staff
- Attracted new clients through meetings and negotiations
- Provided high-quality service to premium clients, ensuring their satisfaction and loyalty
- Managed and coordinated operations related to personal loans, credit transactions, payment cards, cashless payments, and deposits
- Optimized premium client operations and initiated approval for individual banking service plans
- Supervised bespoke banking products tailored to premium clients' needs
Chief Economist
PJSC Oschadbank
06.2016 - 03.2018
- Achieved retail banking product, insurance product, and service sales targets
- Provided clients with expert advice on banking transactions and the terms of financial products
- Opened accounts and concluded contracts with clients
- Attracted new clients and maintained relationships with existing ones
- Managed personal loans, credit transactions, payment card operations, cashless payments, and deposits
Leading Economist
PJSC Oschadbank
02.2016 - 06.2016
- Met sales targets for retail banking products, insurance services, and related services
- Advised clients on banking products and services, explaining the conditions and benefits
- Opened accounts and finalized agreements with clients
- Attracted new customers and ensured retention of existing clients
Telemarketing and Market Research Specialist
PJSC Raiffeisen Bank Aval
10.2013 - 06.2014
- Conducted outbound calls to the existing client database, ensuring effective outreach and relationship management
- Led telephone sales of banking products, successfully meeting sales targets and fostering client trust
- Provided detailed information about the company’s services to potential clients, offering tailored solutions and addressing customer needs
Education
Specialist Degree - Enterprise Economics
Kherson National Technical University
Kherson, Ukraine07-2017
Associate Degree - Enterprise Economics
Kherson Polytechnic College of Odesa National Poly
Kherson, Ukraine07-2013
Skills
- Strong organizational skills with the ability to effectively plan and coordinate workflows
- Team player with the ability to foster a collaborative and supportive work environment
- Client-oriented approach with a talent for building long-term relationships and tailoring solutions to individual needs
- Results-driven mindset: capable of setting goals, creating action plans, and ensuring successful outcomes
- Skilled in conflict resolution and decision-making in challenging situations
- Excellent negotiation skills, with the ability to reach agreements and manage expectations
- Proficient computer user, including MS Office and banking software
- Experienced in handling large volumes of information, analyzing data, and drawing conclusions for decision-making
Timeline
Bartender
Royal Caribbean
10.2022 - 02.2025
Account Manager
Business School "DYB"
09.2021 - 10.2022
Deputy Branch Manager, Premium Services
PJSC Oschadbank
03.2018 - 04.2021
Chief Economist
PJSC Oschadbank
06.2016 - 03.2018
Leading Economist
PJSC Oschadbank
02.2016 - 06.2016
Telemarketing and Market Research Specialist
PJSC Raiffeisen Bank Aval
10.2013 - 06.2014
Specialist Degree - Enterprise Economics
Kherson National Technical University
Associate Degree - Enterprise Economics
Kherson Polytechnic College of Odesa National Poly
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