Marina Payne
Lenexa,KS
Summary
Knowledgeable and efficient professional with extensive experience in financial industry. Prepares detailed client financial information to meet strict government and state regulations. Possesses comprehensive knowledge of conventional and government loan programs to fulfill customer needs.
Overview
12
12
years of professional experience
Work History
Quality Analyst
U.S. Bank
03.2020 - Current
- Reviewed 20+ daily loan applications for accuracy and completeness, ensuring compliance with regulatory standards.
- Coordinated communication between borrowers, underwriters, and loan officers to expedite processing timelines.
- Maintained detailed records in loan processing software to ensure data integrity and accessibility.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
Customer Service Associate
Capitol Federal Savings Bank
05.2018 - 10.2019
- Resolved customer inquiries efficiently, enhancing satisfaction and retention rates.
- Provided detailed account information, ensuring accuracy during transactions and inquiries.
- Processed 40+ customer transactions accurately and efficiently daily, enhancing service quality.
- Managed cash drawer, ensuring balanced transactions and adherence to security protocols.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Audited fellow teller currency to contribute to dual-control procedures.
Cashier/Customer Service
Melvern Lake Marina
04.2013 - 07.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Operated docking equipment to safely assist vessels during arrivals and departures.
- Assisted in maintenance of docks and equipment, improving overall facility functionality.
- Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
- Conducted regular inventory checks of supplies and equipment for efficient marina operations.
- Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
- Increased customer satisfaction by providing friendly assistance with docking, fueling, and other marine services.
Education
Associate of Arts - Accounting
Johnson County Community College
Overland Park, KS08-2025
Skills
- Quality processes
- Data analysis
- Continuous improvement
- Regulatory compliance
- Teamwork and collaboration
- Loan disclosures
- Attention to detail
- Customer service
- Data entry
- Teamwork
Timeline
Quality Analyst
U.S. Bank
03.2020 - Current
Customer Service Associate
Capitol Federal Savings Bank
05.2018 - 10.2019
Cashier/Customer Service
Melvern Lake Marina
04.2013 - 07.2017
Associate of Arts - Accounting
Johnson County Community College
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