Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Marina Quinones
San Antonio,TX
Summary
Overview
10
years of professional experience
Work History
Jubilee San Antonio
Whataburger - Cashier
01.2020 - 01.2022
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Lackland Air Force Base
Food Service Worker
08.2019 - 06.2020
Job overview
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Elderly Care
Elderly Caregiver
02.2013 - 12.2013
Job overview
- Assisted/Cared for sick Family member
- Assisted in taking vital signs and documentation
- Assisted in distributing medication and also Insulin
- Assisted in basic hygiene services including ambulation to bathroom
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
After School Childcare
Childcare Worker
03.2012 - 02.2013
Job overview
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
- Promoted good behavior with positive reinforcement methods.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Planned and guided age-appropriate tasks like reading, crafts and [Type].
- Worked with children to develop good cognitive, physical and language skills.
- Provided emotional support and guidance to children during difficult times.
- Utilized positive reinforcement techniques to encourage good behavior.
QVC
Call Center Representative
09.2016 - 08.2017
Job overview
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
St. Philips CollegeSan Antonio, TX
No Degree from Associate of Science
University Overview
Victory Learning Center San Antonio, TX
High School Diploma
08.2019
University Overview
Skills
- Time Management Skills
- Product and Service Sales
- Microsoft Excel
- Conflict Resolution
- Judgment and Decision-Making
- Coaching and Mentoring
- Cleaning and Sanitizing
- Critical Thinking
- Active Listening
- Safety Awareness
- Care Planning
- Early Childhood Development
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Timeline
Whataburger - Cashier
Jubilee San Antonio
01.2020 - 01.2022
Food Service Worker
Lackland Air Force Base
08.2019 - 06.2020
Call Center Representative
QVC
09.2016 - 08.2017
Elderly Caregiver
Elderly Care
02.2013 - 12.2013
Childcare Worker
After School Childcare
03.2012 - 02.2013
St. Philips College
No Degree from Associate of Science
Victory Learning Center
High School Diploma