Summary
Overview
Work History
Education
Skills
Community/Campus Involvement
Timeline
Hi, I’m

Ta'Mia Gresham

Tallahassee,FL
Ta'Mia Gresham

Summary

Criminal Justice Major and Psychology Minor seeking internship in a law attorney's office to gain experience to then enter into a law school the start of the fall semester of 2024 specializing in Civil Rights and Social Justice. I believe that my time management, fast learning abilities, commitment to succeed, and relevant studies and experience and exposure of the social and racial injustice happening in today's society would make me a great candidate for any Civil Rights office. Also, my passion to better the community and be a token in ending the discrimination and harm of people who not only look like me but others who may face the same or similar obstacles. I've been Awarded on the Dean's list consecutively each semester as I exceeded in every course I've taken directed towards these studies and is expected to graduate May of 2023 with a Bachelors in Criminal Justice and Minor in Psychology.

Overview

6
years of professional experience

Work History

Publix

Cashier/Customer Service Cashier
03.2017 - Current

Job overview

  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Handled approximately daily credit and cash transactions for customers with accuracy and speed.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Sold lottery tickets and fish and game licenses.
  • Performed cash, card and check transactions to complete customer purchases.

SSmedia

Customer Service Representative Agent
05.2019 - 12.2019

Job overview

  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.

Education

Florida Agricultural And Mechanical University
Tallahassee, FL

Bachelor of Science from Criminal Justice
05.2023

University Overview

  • Dean's List Consecutively Every Semester.
  • Honoree of Magna Cum laude
  • 3.8 Cumulative GPA

Santa Fe College
Gainesville, FL

Associate of Arts from Criminal Justice
12.2020

Deerfield Beach High School
Deerfield Beach, FL

High School Diploma
05.2018

University Overview


  • Speak Out Member ( STI and Sex Education Club )
  • Member of the Student Government Association committee

Skills

  • Time Management skills
  • Organizational skills
  • Critical Thinking skills
  • Community Service skills
  • Leadership skills
  • Collaborative skills
  • Interpersonal skills
  • Verbal and Written Communication skills
  • Teamwork
  • Initiative
  • Hard Work and Dedication

Community/Campus Involvement

Capital Area Healthy Start Coalition :

Here in Tallahassee, Florida, I volunteer and perform community service with a company called Healthy Start and Sister Friends. It is a program that  works to improve the health of expecting mothers and their infants. Personally, I gave my time and assistance to one of the coalition's several programs. I conducted a lot of outreach, going to Florida A&M University's campus to hang flyers, distribute pamphlets, and inform people about opportunities from which they or someone they may know can benefit. I contributed to the creation of a baby shower organized by Healthy Start and Sister Friends, which involved gift-wrapping items for expecting women to feel like they had their own baby shower, such as pampers, diapers, bibs, and onesie, and many more.

Volunteer and Service (VSL) campus volunteer involvement : 

I also participated in the Percy Henry-created Volunteer and Service Learning (VSL) program at FAMU. We recently had the privilege of attending an old Baptist church on Martin Luther King Jr. Day to recognize not only God but also MLK Jr. and the wonderful things he has done for the community and continues to accomplish even in his physical absence. It was really illuminating to learn about MLK Jr. and to experience church service differently than I am used to. I think that helping your community involves facing challenges and getting to know the people you are helping, and I definitely learned that there. Additionally, after that weekend we served in the community by doing a street clean up in Frenchtown , where we were split into groups of 20 and had an assigned street to clean up.

(Church/Community) Radiant Living Worship Center :

I've served our community ever since I was a young child. Many people are unaware of the Church's role in reviving the neighborhood and going out and helping people. The goal of our initiative is to restore trust in people's lives. I can recall participating in Girl's Club, a shoe drive, Christmas carol singing, feeding the hungry, and other community service projects. I performed a variety of leadership positions in the church, serving as a girls club counselor for younger girls who came from all parts of the neighborhood on Saturday mornings. We did arts and crafts projects with them, taught them about God, and provided food. I'm really accustomed to having a sisterhood because that is how I spent my childhood in the church. Taught to be there for our sisters, pray for our sisters, support our sisters, never to judge, encourage them, etc. 

High School Community Involvement/Service :

At my high school, Deerfield Beach High, I was a member of a club or organization called Speak Out that was run by the Student Government Association (SGA). The club was founded by our school groundskeeper Melvin and was directed and run by a teacher named Mrs. Hill, who was also the head of the SGA on campus. Speak Out was a group that provided information on sex, sex education, the human immunodeficiency virus (HIV), acquired immunodeficiency syndrome (AIDS), and other prevalent sexually transmitted diseases to students, peers, and the community (STI). The stigma associated with these STDs, or simply regarding sex or sex education in general, was our main concern. Our objective was to inform our peers and the general public about the peculiarities of particular STIs and STDs.

Timeline

Customer Service Representative Agent

SSmedia
05.2019 - 12.2019

Cashier/Customer Service Cashier

Publix
03.2017 - Current

Florida Agricultural And Mechanical University

Bachelor of Science from Criminal Justice

Santa Fe College

Associate of Arts from Criminal Justice

Deerfield Beach High School

High School Diploma
Ta'Mia Gresham