Marina Rodriguez
Corona,CA
Summary
Event management professional prepared for this role. Proven track record in planning and executing successful events, showcasing ability to handle logistics and client relations effectively. Known for strong team collaboration and adaptability to changing needs. Skills include project management, vendor coordination, and budget oversight.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Member Care Representative
Nationwide Pet Insurance
Remote
11.2023 - Current
- Completing job duties, adhering to business unit and leader expectations, and achieving objectives.
- Answering and documenting general and specific customer questions about the company's products.
- Facilitated smooth billing transactions for clients, verifying details accurately and processing any necessary adjustments or refunds promptly.
- Promoted customer retention with proactive outreach, addressing potential concerns before they escalated.
- Participated in training workshops, continuously updating knowledge of industry trends to provide exceptional service.
Owner and Event Decorator
Mars Party Plan It Events
Corona, Ca
06.2022 - Current
- Client consultation and customization, budgeting, cost management, time management, and scheduling.
- Thematic and aesthetic planning with color coordination and styling. Floral arrangement and centerpiece design, balloon decoration/installation, table setting design.
- Understanding client preferences and managing customer feedback and satisfaction.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Event Manager and Coordinator
Luv 2 Play Events
Corona, Ca
07.2021 - 03.2024
- Oversee and direct the logistics of event coordination, including staff, guest itineraries, inventory, event budget, scheduling, food/drink menus, and incoming/outbound inquiries.
- Evaluate diverse organizational systems to identify workflow and resource utilization.
- Provide customer suggestions and actively improved sales and margins.
- Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
Lead Server
Playa Mesa
Costa Mesa, Ca
01.2018 - 12.2022
- Greet customers and provide excellent, friendly customer service.
- Successful at multitasking and remaining professional and courteous in fast-paced environments.
- Thoroughly memorized 100+ items on the food and beverage menus to proactively promote menu items to customers while ensuring guest satisfaction.
Assistant Manager/Lead Barista
Pain Du Monde
Newport Beach, Ca
06.2017 - 05.2019
- Manage and supervise day-to-day operations of the store: open/close restaurant, delegate roles, create staff schedules, train new hires, review daily expenses, and deliver bank deposits
- Prepare a variety of coffee drinks
- Operate espresso machines, grinders, and other brewing equipment
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, Ca06.2012
Project Management
Coursera
Online01-2025
Marketing Management Certificate -
Orange Coast Community College
Orange County, Ca01.2021
Skills
- Microsoft Office Suite
- Strategic coordinating and planning
- Customer service
- Call center experience
- Small business operations
- Organizational skills
- Analytical skills
- Communications skills
- Branding and marketing
- Managing conflict
- Decision and delegation making
- Project management
Certification
- National Career Certification Board | Certified Event Planning Specialist (CEPS)
- Orange Coast Community College | Marketing Management Certification
- Cousera | Project Management Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Member Care Representative
Nationwide Pet Insurance
11.2023 - Current
Owner and Event Decorator
Mars Party Plan It Events
06.2022 - Current
Event Manager and Coordinator
Luv 2 Play Events
07.2021 - 03.2024
Lead Server
Playa Mesa
01.2018 - 12.2022
Assistant Manager/Lead Barista
Pain Du Monde
06.2017 - 05.2019
High School Diploma -
Trabuco Hills High School
Project Management
Coursera
Marketing Management Certificate -
Orange Coast Community College
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