Marina Romero
Hockley,TX
Summary
Adept at enhancing customer experiences, I excelled in roles at Chipotle and HEB, demonstrating exceptional customer service and problem-solving skills. Leveraging strong communication and organizational abilities, I improved customer satisfaction significantly.
I am a fast learning so I am always seeking for better opportunities in my career. Always ready to improve to reach high In anything i do.
Overview
1
1
year of professional experience
Work History
Cashier
Chipotle
Cypress, TX
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Check lobby multiple times a day to make sure the restaurant is clean and organized for customers.
- Performed cash, card and check transactions to complete customer purchases.
Curbside Shopper
HEB
Cypress, TX
03.2023 - 05.2023
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Balanced multiple tasks simultaneously while remaining focused on providing excellent customer service in a high-pressure environment.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Plano East Sr High School
Plano, TX06.2022
Skills
- Fast Learner
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Customer service excellence
Hobbies
Content Creator in social media
Photography
Music
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Cashier
Chipotle
03.2024 - Current
Curbside Shopper
HEB
03.2023 - 05.2023
High School Diploma -
Plano East Sr High School