Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Marina Shcherbak

Sacramento,CA

Summary

Dynamic hairstylist and educator with a proven track record at Alterego Italy, excelling in training and development. Renowned for outstanding customer service and business management skills, I effectively build relationships and resolve conflicts, ensuring client satisfaction and loyalty. Committed to enhancing stylist skills through engaging lesson plans and personalized consultations.

Overview

19
19
years of professional experience

Work History

Hairstylist

Self Employed
05.2008 - Current

-Being self employed I use multiple skills everyday.

-I manage my schedule and accounting for my business.

-I greet my clients give them a thorough consultation and set a plan for what we will be doing for their hair service that day.

Cleaning and inventory is also a daily task.

  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Resolved guest complaints about service or style.
  • Educated customers on products to maximize benefits.

Educator

Alterego Italy
08.2017 - 2020
  • Chose materials and developed lesson plans to enhance skills for individual stylists.
  • Built relationships and communicated with salon owners and their stylists.
  • Developed and implemented engaging lesson plans to keep learner attention.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.

Server

Dennys Restaurant
05.2006 - 11.2010
  • Bussed and reset tables to keep dining room and work areas clean.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

Cosmetology

Hoss Lee Academy
Roseville, CA
12.2008

Skills

    Great multitasker

    Outstanding customer service

  • Quick learner
  • Business management
  • Staff management
  • Detail-orientated
  • Sales expertise
  • Training and development
  • Advanced communication skills
  • Conflict resolution skills
  • Strong leader
  • Workstation cleaning
  • Safety compliance
  • Relationship building and management

Languages

Russian
Native or Bilingual
Ukrainian
Full Professional

Timeline

Educator

Alterego Italy
08.2017 - 2020

Hairstylist

Self Employed
05.2008 - Current

Server

Dennys Restaurant
05.2006 - 11.2010

Cosmetology

Hoss Lee Academy
Marina Shcherbak