Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Marina Skakic

Marina Skakic

Mentor

Summary

Results-driven leader with a proven track record in Lending and Financial Services. Seeking a dynamic role to actively leverage my expertise in driving business growth, cultivating strategic partnerships, and consistently achieving exceptional outcomes. A versatile and accomplished professional adept at surpassing targets and fostering strong client relationships.

Overview

8
8
years of professional experience

Work History

Branch Manager

PNC Bank
01.2024 - Current
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.

Midwest Lending Business Development Partner

Citizens Bank
11.2022 - 12.2023
  • Spearheaded market sales development, sales coaching, and key lending sales initiatives, leading to a notable10% increase in Home Equity and Student applications
  • Collaborated with retail branch leadership and other business partners to strategize on regional and branch level initiatives and goals
  • Orchestrated market wide training events and successfully executed the roll-out of quarterly/monthly campaigns
  • Supported the Retail Director in identifying market gaps and developing action plans to effectively address them
  • Served as the primary point of contact for all complex lending applications in the Midwest, ensuring branch colleagues adhered to all policies and procedures

Branch Manager/Multi-Site Branch Manager

Citizens Bank
01.2017 - 11.2022
  • Successfully led and managed a team of up to14 employees, effectively managing all branch operations, encompassing sales, customer service, and daily activities, resulting in consistent attainment of quarterly goals
  • Proactively identified cross-sell opportunities, developed strong relationships, and actively participated in client acquisition to drive portfolio growth in the branch
  • Devised and executed strategic initiatives to enhance customer retention and satisfaction, culminating in a remarkable15% surge in customer loyalty score and a notable decrease in customer complaints
  • Mentored Branch Managers, sharing best practices and strategizing how to achieve branch goals
  • Assumed leadership role in the Branch Manager Executive Leadership board, effectively guiding and influencing key decisions

Education

Business Admin and Financial Service - undefined

AIB College of Business
Des Moines

Skills

  • Branch operations management
  • Customer service
  • Customer relationships
  • Excellent time management skills

Accomplishments

  • Citizens of Excellence Winner for exceptional sales performance
  • Platinum Team Award in 2020 for delivering unparalleled customer service

Languages

Croatian
Native or Bilingual

Timeline

Branch Manager

PNC Bank
01.2024 - Current

Midwest Lending Business Development Partner

Citizens Bank
11.2022 - 12.2023

Branch Manager/Multi-Site Branch Manager

Citizens Bank
01.2017 - 11.2022

Business Admin and Financial Service - undefined

AIB College of Business

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Marina Skakic