Summary
Overview
Work History
Education
Skills
Activities
Groups
Internship
Languages
Timeline
Generic

Marina Soto-Fonseca

Milwaukee,WI

Summary

Customer-driven with dynamic safety and service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude with the willingness to take on added responsibilities to meet team goals. Professional goal is to obtain a position to become a positive asset through compassion, hard work, and dedication.

Overview

5
5
years of professional experience

Work History

Server

The Cheesecake Factory
11.2023 - Current
  • Transmit orders to bar and kitchen by recording guests' choices while focusing on guests specific dietary needs and special requests
  • Keep track of total charges by issuing bill, accepting payment, and returning bill with credit card or correct change to guest
  • Ensure all tables under my responsibility are satisfied throughout their time
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Hostess

The Cheesecake Factory
11.2023 - Current
  • Greet guests and seat them accordingly to the restaurant floor rotation, while providing accurate wait times as needed
  • Answer phone calls and manage reservations and any guest inquiries
  • Collaborating on a team in a fast-paced environment
  • Keeping hostess desk, bathroom, and overall restaurant clean and orderly.

Team Member

Superiorland Concessions Sidewalk Sundae
08.2019 - 08.2024
  • Greeting guests, creating a positive first impression
  • Operate cash registers and describe menu items, suggesting products to guests
  • Cleaning and sanitizing work areas, utensils and equipment.

Milwaukee Area Technical College GAP Year Internship

Milwaukee Area Technical College
09.2023 - 11.2023
  • 10 week long program touring Milwaukee, exploring a variety of career pathways while having access to employers, career coaches, mentors and alumni network all year long
  • Participation stipend upon completing the program.

Poms Dance Team Member

Pius Xi High School
04.2021 - 04.2023
  • Trained for 11 months each year, at least 4 days a week in preparation for sports game performances and competitions in and out of state
  • Managed time effectively while attending practice and going to classes
  • Performed in the 50th Anniversary Parade in Walt Disney World, at the Milwaukee Bucks basketball team halftime show, and the annual Milwaukee breast cancer awareness event
  • Continuous visits post-graduation as an alumni in support of the team and to help with costume sewing and choreography.

Education

High School Diploma -

Pius XI High School
Milwaukee, WI
06.2023

Skills

  • Leadership and Communication skills
  • Strong Work Ethic
  • Adaptability and Ability to work under pressure by using multitasking, prioritizing, and organizational skills
  • Exceptional customer service and guest engagement
  • Service prioritization
  • Reliability and punctuality

Activities

Poms Dance Team Member, 04/2021 - 04/2023, Trained for 11 months each year, at least 4 days a week in preparation for sports game performances and competitions in and out of state, Managed time effectively while attending practice and going to classes, Performed in the 50th Anniversary Parade in walt disney world, at the Milwaukee Bucks basketball team halftime show, and the annual Milwaukee breast cancer awareness event, Continuous visits post-graduation as an alumni in support of the team and to help with costume sewing and choreography

Groups

  • Diversity, Inclusion and Belonging Committee Member, 08/2021 - 06/2022, Working alongside the school's Principal, Vice Principal, and Dean of students to ensure that the school creates an inclusive environment that promotes equity throughout the building, Embracing diversity to its fullest potential so that every student can have a sense of belonging regardless of their background
  • Student Ambassador, 08/2019 - 06/2023, Assisted admission staff in organizing events, Assist prospective students to understand the benefits of attending the High School and recruiting students, Facilitated tours of school to prospective students and families by greeting them, providing general information, and assistance, Demonstrating leadership and professionalism in promoting & providing outstanding customer service
  • President of National Honors Society of Dance Arts, 08/2022 - 06/2023, Conducting all meetings of the club- Leading and organizing fundraising events, Serving as an advocate who represents the Dance Department and meeting with administration as necessary
  • Teaching Assistant, 08/2021 - 06/2023, Costume design and tailoring for the dance department - responsible for around 70 costumes per semester, Responsible for basic cleaning including sweeping, mopping, and cleaning glass and mirrors, Assists the teacher in planning and preparation for daily activities

Internship

Milwaukee Area Technical College, 09/2023 - 11/2023, 10 week long program touring Milwaukee, exploring a variety of career pathways while having access to employers, career coaches, mentors and alumni network all year long, Participation stipend upon completing the program, Milwaukee, WI

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Server

The Cheesecake Factory
11.2023 - Current

Hostess

The Cheesecake Factory
11.2023 - Current

Milwaukee Area Technical College GAP Year Internship

Milwaukee Area Technical College
09.2023 - 11.2023

Poms Dance Team Member

Pius Xi High School
04.2021 - 04.2023

Team Member

Superiorland Concessions Sidewalk Sundae
08.2019 - 08.2024

High School Diploma -

Pius XI High School
Marina Soto-Fonseca