Marina Zamora
Los Angeles,CA
Summary
Bilingual professional (native Portuguese, fluent in English) with strong experience in customer service, team leadership, and office administration. Detail-oriented with excellent organizational, problem-solving, and communication abilities, and a proven track record in supporting efficient workflows and promoting community initiatives.
Overview
10
10
years of professional experience
Work History
Coffee Shop Team Member
E.M. Group Inc
08.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced coffee shop environment.
- Operated register to process payments and collect cash payment for order totals.
- Supervision of others team members, ensuring smooth workflow and timely completion of tasks.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Prepared food orders and maintained high levels of sanitation by strictly adhering to food safety guidelines and regulations.
Office Assistant
Commercial SoPortoes Electronic Products LTDA
09.2017 - 08.2018
- Improved office efficiency by organizing files, and ensuring accurate data entry and timely document processing.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Assisted in financial tasks such as invoicing, expense tracking, and payments.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
Intern
State University of Campinas
04.2015 - 08.2017
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Organized events to promote family farming and Agroecology.
- Managed multiple social media platforms, ensuring consistent community voice and message.
- Gathered and organized information for research purposes.
Education
Associate of Arts - General Science
Santa Monica College
Santa Monica, CA06-2025
Skills
- Customer service
- Attention to detail
- Organizational skills
- Problem-solving
- Teamwork and collaboration
- Native Portuguese
- Fluent in English
Timeline
Coffee Shop Team Member
E.M. Group Inc
08.2022 - Current
Office Assistant
Commercial SoPortoes Electronic Products LTDA
09.2017 - 08.2018
Intern
State University of Campinas
04.2015 - 08.2017
Associate of Arts - General Science
Santa Monica College
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