DANIELA ORTIZ
Guttenberg,NJ
Summary
Experienced shop leader skilled in team management, inventory control and customer service . Proven track record in optimizing operations, training staff and achieving results with reliability and leadership, Adaptable, collaborative and results-driven.
Overview
17
17
years of professional experience
Work History
Bakery and Coffee Shop Team Leader
Las Chicas Bakery
Guttenberg,NJ
10.2022 - Current
- Supervised daily operations, ensuring compliance with food safety standards and quality control measures.
- Trained and mentored new team members on coffee techniques and customer service protocols.
- Developed and implemented process improvements, enhancing workflow efficiency and product consistency.
Banquet and Restaurant Server
Mordisco
Doral, FL
01.2021 - 10.2022
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Promoted a safe working environment by adhering to food safety standards and best practices.
Restaurant Server
Viva Margarita
Edgewater, NJ
10.2019 - 12.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Developed strong relationships with regular customers, enhancing loyalty and repeat business.
- Balanced multiple responsibilities simultaneously, managing order-taking, drink refills, and general guest inquiries effectively.
Cashier and Floor Manager
Parmessano
Medellin, Colombia
02.2017 - 07.2019
- Coordinated with suppliers to ensure inventory and Managed cash register using POS systems, maintaining accurate cash handling procedures and balancing drawers daily.
- Resolved customer complaints swiftly, fostering a positive dining environment and loyalty.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
General Dentist
Smile More Dental
Maracaibo , Venezuela
01.2014 - 01.2017
- Diagnosed dental conditions and developed treatment plans tailored to individual patient needs.
Medical and Dental Assistant/Receptionist
AMSIES
Maracaibo, Venezuela
01.2009 - 12.2013
- Managed patient scheduling and appointment coordination to optimize clinic workflow.
Education
LUZ
Maracaibo, VenezuelaSkills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Customer service
- Sales strategy development
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Bakery and Coffee Shop Team Leader
Las Chicas Bakery
10.2022 - Current
Banquet and Restaurant Server
Mordisco
01.2021 - 10.2022
Restaurant Server
Viva Margarita
10.2019 - 12.2020
Cashier and Floor Manager
Parmessano
02.2017 - 07.2019
General Dentist
Smile More Dental
01.2014 - 01.2017
Medical and Dental Assistant/Receptionist
AMSIES
01.2009 - 12.2013
LUZ