Marina Mark Reed
Livonia,MI
Summary
Dedicated interior designer with a strong background in customer service, sales and relations. Recognized for exceptional communication skills and a commitment to creating personalized experiences that enhance client satisfaction.
Overview
14
14
years of professional experience
Work History
Interior Designer
Freelance
Shelby, Michigan
01.2023 - Current
- Created detailed design plans using AutoCAD and SketchUp software.
- Designed unique interior spaces tailored to client preferences and requirements.
- Collaborated with contractors and vendors for project execution and material selection.
Men's Sportswear Manager
Nordstrom
Troy, MI
08.2019 - 01.2023
- Led team in delivering exceptional customer service experiences.
- Trained and mentored staff to enhance sales techniques and product knowledge.
- Implemented promotional strategies to increase brand awareness in store.
- Managed inventory levels to ensure product availability for customers.
- Analyzed sales data to inform strategic planning and decision-making.
- Collaborated with departments to streamline operational processes and efficiencies.
- Conducted regular performance reviews to support staff development initiatives.
Customer Service Manager
Nordstrom
Troy, MI
02.2018 - 08.2019
- Received All-Star Award from Blake Nordstrom for exemplary service and dedication to company and customer satisfaction.
- Developed effective strategies for addressing customer inquiries and resolving issues in a timely manner.
- Trained staff on effective communication and problem-solving techniques.
Customer Service Representative
Nordstrom
Sterling Heights, Michigan
07.2014 - 02.2018
- Assisted customers with product inquiries and service issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional support in a fast-paced retail environment.
- Resolved complaints effectively to maintain brand loyalty and trust.
- Collaborated with team members to enhance customer satisfaction efforts.
- Educated customers on product features and benefits during interactions.
- Utilized point-of-sale systems for accurate transaction processing.
- Maintained organized displays to promote merchandise visibility and appeal.
- Engaged in continuous training to stay updated on company policies and products.
Kids Shoe Sales
Nordstrom
Sterling Heights, Michigan
04.2012 - 07.2014
- Resolved customer inquiries and requests to increase satisfaction and loyalty.
- Executed daily responsibilities to ensure smooth operations and enhance customer experience.
- Collaborated effectively with diverse colleagues to achieve objectives and resolve product-related issues.
- Developed innovative strategies to enhance team collaboration and achieve performance goals.
Education
Bachelor of Arts - Interior Design
Baker College
Auburn Hills, MI05-2017
Skills
- Interior design and space planning
- Customer service and relations
- Visual merchandising
- AutoCAD proficiency
- Project management
- Material sourcing
- Effective communication
Timeline
Interior Designer
Freelance
01.2023 - Current
Men's Sportswear Manager
Nordstrom
08.2019 - 01.2023
Customer Service Manager
Nordstrom
02.2018 - 08.2019
Customer Service Representative
Nordstrom
07.2014 - 02.2018
Kids Shoe Sales
Nordstrom
04.2012 - 07.2014
Bachelor of Arts - Interior Design
Baker College