Marina Sky Montiel

Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.

• Promoted a culture of honesty and integrity; maintains confidentiality
• Trained and coached Associates on personalizing the customer experience while promoting loyalty programs
• Assigned registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addressed customer concerns and issues promptly, ensuring a positive customer experience
• Provides and accepts recognition and constructive feedback
• Partnered with Management on Associate training needs to increase effectiveness
• Promoted credit and loyalty rewards
• Other duties as assigned