Yessenia Ceballos

• Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
• Organized and maintained department records for easy access and regulatory compliance.
• Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Monitored front areas so that questions could be promptly addressed.
• Delegated tasks to administrative support staff to organize and improve office efficiency.
• Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
• Trained team members.
• Helped with processing pallets, present in unloading trucks.
• Assisted in backrooms and freight to push, while also guiding new associates on how to meet store standards.

• Assisted customers in locating desired items, offering personalized recommendations based on their preferences and needs.
• Processed returns or exchanges efficiently while adhering to store policies, ensuring customer satisfaction was maintained even during challenging situations.
• Boosted merchandise sales by implementing creative visual displays and strategic product placement.
• Greeted all customers entering the store warmly, creating a welcoming atmosphere that encouraged repeat visits.
• Promoted cross-department collaboration by assisting with projects or tasks as necessary.
• Improved team morale with open communication and active participation in staff meetings to address challenges or areas for growth.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Developed strong rapport with customers and created positive impression of business.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Worked to meet or exceed special targets for credit card applications, special donations.

• Helped customers complete purchases, locate items and join reward programs.
• Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
• Folded and arranged merchandise in attractive displays to drive sales.
• Stocked merchandise, clearly labeling items and arranging according to size or color.
• Used POS system to process sales, returns, online orders and gift card activations.
• Maintained clean sales floor and straightened and faced merchandise.
• Issued receipts and processed refunds, credits or exchanges.
• Greeted customers and helped with product questions, selections and purchases.
• Worked with loss prevention in monitoring shopper behavior.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Informed customers of current store promotions to encourage additional sales purchases.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Balanced and organized cash register by handling cash, counting change and storing coupons.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Unloaded, inspected and stored damaged and returned products.
• Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
• Delivered high-quality customer service by gathering feedback on product deficiencies.
• Investigated and resolved customer inquiries and complaints quickly.
• Cross-trained and provided backup support for organizational leadership.
• Maintained up-to-date knowledge of product and service changes.
• Processing and receiving returns.
• Unpacking and inspecting returned merchandise.
• Receiving merchandise on RF and other computer systems.
• Processing and distributing merchandise.
• Keeping accurate and up-to-date records of all items.

• Worked flexible hours across night, weekend and holiday shifts.
• I take online commissions and freelance work when it comes available.
• I work in many styles and mediums.
• My main goal when working, I make sure it's a priority to satisfy the client and help bring there ideas into reality.
• I am knowledgeable in most graphic design software and I am a fast learner in programs that I'm not familiar with.
• I'm very detailed oriented and I have a strong work ethic.
• Any job worth doing is worth doing correctly and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Developed art and design concepts.

• Completed final touches for projects before rollout.
• Used CLIPstudio to create images and layouts.
• Developed creative design for print materials, banners and signs.
• Contributed design ideas in early planning stages with customers.
• Prepared illustrations and rough sketches of material, discussing them with clients, and making necessary changes.
• Developed graphics and layouts for product illustrations and logos.

• Collaborated with customers to determine budgets for remodeling projects and finding appropriate material sources.
• Worked with employees to manage projects from design to completion.
• Cleaned up construction sites by removing excess trash and debris, wiping down fixtures and windows and dusting ceilings and ceiling fans.
• Loaded and unloaded building materials used for construction.
• Worked with customers to understand needs and provide excellent service.
• Helped assist measurements and worked as a team to get things done.

• Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
• Performed general chair-side duties for general dentistry.
• Maintained dental supply inventory by checking stock to determine inventory levels and placing.
• Kept work areas clean, sanitized and organized to minimize infection risk.
• Prepared and arranged instruments, medications and required materials for dental procedures.
• Prepared dental rooms and materials.
• Completed the learning of AES

- Emergency Care

- Infection Control

- Legal and Ethical Responsibilities

- Person Qualities

- Safety Precautions

- Bloodborne Pathogens

- Cultural, Social and Ethnic Diversity

• Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.