Marinda M. Pacyau
Henderson,Nevada
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
23
23
years of professional experience
Work History
Data Analysis Associate
OvationCXM
01.2022 - 01.2023
- Developed and maintained interactive dashboards and reports using tools such as GoodData, Looker Studio, and Excel, reducing data retrieval and reporting time by 20%.
- Collaborated with cross-functional teams to identify business trends, track key performance indicators, and support data-driven decision-making for client projects.
- Conducted data quality audits and implemented process improvements, increasing data accuracy and integrity by 10% across multiple projects.
- Analyzed customer data to identify trends and anticipate customer needs.
Customer Success Specialist
OvationCXM
01.2022 - 01.2023
- Assisted the team through the customer lifecycle for assigned accounts, including onboarding, retention, and satisfaction, contributing to a 90%+ client retention rate.
- Analyzed customer satisfaction (CSAT) data to identify trends and areas for improvement, helping to increase overall customer satisfaction by 12%.
- Collaborated with cross-functional teams to advocate for customer needs and drive product improvements.
Data Entry Specialist
Instant Teams
01.2021 - 01.2022
- Accurately entered and maintained large volumes of data in company databases and spreadsheets to ensure data integrity.
- Utilized Microsoft Office Suite, especially Excel, and data entry software to efficiently complete daily tasks.
- Supported administrative teams with timely and accurate information to facilitate business operations.
Work Remote Intern
Instant Teams
01.2021 - 01.2022
- The internship focused on cultivating robust customer support skills, with an emphasis on effective communication and strategic problem-solving.
- Gained valuable insights into the nuances of remote professional interactions and developed a comprehensive understanding of best practices in virtual customer engagement.
Mail Sorter
United States Postal Service - Honolulu Distribution Facility
01.2021 - 12.2021
- Achieved a 94.7% on-time shipment rate for USPS packages by efficiently sorting, processing, and staging an average of 1,000+ packages per shift, closely aligning with distribution center standards.
- Maintained a 94.9% order picking accuracy by operating mail sorting and processing equipment, ensuring correct routing and minimizing delivery errors.
- Reduced dock-to-stock cycle time by promptly unloading, scanning, and recording incoming packages, supporting timely inventory turnover and workflow efficiency.
- Consistently lifted and moved packages up to 70 lbs, meeting productivity benchmarks and supporting peak capacity utilization of 95% during high-volume shipping periods.
- On-site, Seasonal
Data Entry Clerk & Sentinel Coordinator
Hawaii State Dept. Of Health
01.2021 - 12.2021
- Accurately entered and managed over 1,500 COVID-19 test results weekly into multiple databases, maintaining a data accuracy rate of 96%, supporting timely and reliable information flow.
- Coordinated sentinel test appointment tracking, documenting, and following up on 100% of incidents within required timeframes, ensuring compliance with organizational and regulatory standards.
- Collaborated with cross-functional teams to resolve data discrepancies and improve data quality, contributing to a 10% reduction in data errors over six months.
- Maintained confidentiality of sensitive information and adhered to data protection policies, passing all internal audits with zero breaches.
- On-site, Contract
Elections Clerk I
State of Hawaii Office of Elections
01.2020 - 12.2020
- Gathered, reviewed, and processed over 1,000 voter registration and absentee ballot applications per election cycle, ensuring 98% accuracy and completeness.
- Entered and updated voter information in the Statewide Voter Registration System (SVRS) with 97% data accuracy, maintaining compliance with state and federal election laws.
- Supported the operation of multiple voter service centers, issuing ballots and verifying voter identification for thousands of voters, contributing to a smooth and efficient voting process.
- Maintained strict confidentiality and integrity of voter records and election documents, passing all internal audits with zero compliance issues.
- On-site, Contract
Clerical & Administrative Specialist
Northstar Memorial Group, Hawaii Funeral Services
01.2006 - 12.2019
- Digitally converted over 500 documents monthly, including contracts, permits, and service records, achieving a 98% document accuracy rate and ensuring compliance with cemetery regulations.
- Maintained and updated cemetery records in proprietary management software, supporting seamless retrieval of information and reducing record search time by 25%.
- Assisted with office supply inventory and deposits.
On-Air Personality / Programming
Cox Media Group Hawaii
01.2000 - 12.2011
- Delivered live on-air performances and mix shows, maintaining high energy and professionalism, which contributed to a loyal listener base and positive brand reputation.
- Created and curated engaging content, including music mixes, and live segments, resulting in a 15% growth in audience interaction.
- Managed all aspects of show production, including scripting, scheduling, and ensuring seamless broadcasts with zero missed deadlines.
- On-site
Education
Associate of Science -
Honolulu Medical College
Honolulu, HI02.2012
Skills
Adaptability and flexibility
undefinedTimeline
Data Analysis Associate
OvationCXM
01.2022 - 01.2023
Customer Success Specialist
OvationCXM
01.2022 - 01.2023
Data Entry Specialist
Instant Teams
01.2021 - 01.2022
Work Remote Intern
Instant Teams
01.2021 - 01.2022
Mail Sorter
United States Postal Service - Honolulu Distribution Facility
01.2021 - 12.2021
Data Entry Clerk & Sentinel Coordinator
Hawaii State Dept. Of Health
01.2021 - 12.2021
Elections Clerk I
State of Hawaii Office of Elections
01.2020 - 12.2020
Clerical & Administrative Specialist
Northstar Memorial Group, Hawaii Funeral Services
01.2006 - 12.2019
On-Air Personality / Programming
Cox Media Group Hawaii
01.2000 - 12.2011
Associate of Science -
Honolulu Medical College