Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
Generic

MARINE DUSSUELLE

Cedar Rapids,USA

Summary


Experienced with managing client programs and driving project success. Utilizes strong communication and leadership skills to align team efforts with client objectives. Track record of delivering high-quality results and maintaining productive client relationships.

Overview

11
11
years of professional experience

Work History

Client Program Manager

Channel Fusion
04.2025 - Current
  • Spearheaded onboarding processes, reducing time-to-value and increasing satisfaction.
  • Led cross-functional teams to deliver tailored solutions, enhancing client retention.
  • Analyzed feedback to identify service gaps and implement program improvements.
  • Developed a communication framework to ensure engagement and timely updates.
  • Provided strategic support and built client trust through collaborative delivery.
  • Improved onboarding efficiency through process optimization.

Client Program Specialist

Channel Fusion
02.2023 - 04.2025
  • Enhanced onboarding processes, reducing activation time and increasing satisfaction.
  • Coordinated project delivery with internal teams, ensuring quality and timelines.
  • Maintained accurate documentation to ensure compliance and smooth transitions.
  • Resolved client concerns promptly, fostering trust and satisfaction.
  • Facilitated seamless communication between internal teams and clients.

Relationship Banker

Banque Populaire Occitane
09.2014 - 09.2022
  • Built and maintained client relationships, increasing retention and satisfaction.
  • Recommended tailored solutions based on financial needs analysis.
  • Provided personalized advice, enhancing loyalty and client understanding.

Education

Bachelor of Science - Bank, Finance and Insurance

IUT Paul Sabatier
06-2014

Undergraduate Degree - Law

Université Aix Marseille
01.2013

Skills

  • Data Analysis (Experienced)
  • Team Leadership (Experienced)
  • Process Improvement (Experienced)
  • Strategic Planning
  • Project Management (Experienced)
  • Critical thinking
  • Scheduling and planning
  • Detail-oriented

LANGUAGES

English (Highly proficient)
French (Native)

Timeline

Client Program Manager

Channel Fusion
04.2025 - Current

Client Program Specialist

Channel Fusion
02.2023 - 04.2025

Relationship Banker

Banque Populaire Occitane
09.2014 - 09.2022

Undergraduate Degree - Law

Université Aix Marseille

Bachelor of Science - Bank, Finance and Insurance

IUT Paul Sabatier

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