Marinela Murati
Social Worker
Tirana
Summary
Dedicated professional with experience in customer service, social media menagement, and security operations. Skilled in building strong client relationships, delivering effective solutions, and creating engaging digital content tailored to target audiences. Currently completing a Master's degree in Social Sciences with a strong commitment teamwork, organization, and continuous professional growth.
Overview
4
4
years of professional experience
1
1
Language
Work History
Security Operator
Kumria Security
Tirana, Tirana District
11.2021 - 07.2022
- Improved response times to emergencies by streamlining communication channels among team members.
- Managed incident reports, ensuring timely documentation and escalation when necessary for further investigation.
- Monitored alarm systems diligently, responding swiftly to any triggered alarms or suspicious activity detected onsite.
Sales Assistant
Rajmes, Men's Clothing Store
Tirana, Albania
08.2022 - 08.2025
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Social Media Manager
Rajmes, Men's Clothing Store
Tirana, Albania
10.2024 - 08.2025
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
Education
Master of Science - Social Work in Education
Faculty of Social Sciences
Tirana 04.2001 -
Bachelor of Science - Social Work
Faculty of Social Sciences
Tirana 04.2001 -
Skills
Social media management
Photo and video editing
Customer service
Customer needs assessment
Good communication skills
Listening skills
Teamwork and collaboration
Hardworking
Timeline
Social Media Manager
Rajmes, Men's Clothing Store
10.2024 - 08.2025
Sales Assistant
Rajmes, Men's Clothing Store
08.2022 - 08.2025
Security Operator
Kumria Security
11.2021 - 07.2022
Master of Science - Social Work in Education
Faculty of Social Sciences
04.2001 -
Bachelor of Science - Social Work
Faculty of Social Sciences
04.2001 -
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