Stefon Williams
Queens,NY
Summary
I am an enthusiastic, hard-working individual. I am open to new experiences, and adapt well to change. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Lead Transportation Security Officer
Transportation Security Administration, TSA
Queens, NY
03.2021 - 03.2022
- Responsible for leading at least three full-performance level Transportation Security Officers (TSOs), and as assigned, trainee and apprentice level TSOs
- Identify, distribute, and balance workloads and tasks among employees in accordance with established workflow and skill level
- Make adjustments to accomplish the workload in accordance with established priorities
- Provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc
- Assist with investigations of incidents, and preparing incident reports or other documents that convey required information
- Respond to breaches of security and emergency situations
- Train team members, monitoring and reporting on the status and progress of work, and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Conducted bag searches and performed pat-downs of passengers to maintain secure, safe premises.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Adhered to strict screening techniques and procedures while conducting human screenings.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Interacted with public to give directions, explain rules and regulations and respond to inquiries.
Screening Performance Specialist
Transportation Security Administration, TSA
Queens, NY
06.2018 - 03.2022
- Performs hourly data entry updates of Performance Management Information System which includes terminal wait times, passenger screening throughput, known crew member screening statistics, baggage alarms, and confiscated prohibited items
- Corresponds with JFK TSA Headquarters when terminal wait times are above normal expectancies with the use of CCTV
- Performs hourly data entry updates of the Screening Matrix, which includes Walk Through Metal Detector, Advanced Image Technology, Precheck, and opt Out passenger statistics
- Input statistics about terminal state, federal and local law enforcement presence on flights, including Federal Flight Deck Officers
- Conducts analyses and evaluations of security checkpoint efficiency and communicates with supervisors and management in order to improve performance and efficiency of screening
- Creates efficiency reports using excel on the terminal checkpoint daily statistics that are distributed to terminal and TSA/ JFK Management
- Communicates and interacts with senior management, field personnel about Canine Enhanced Screening
- Developed and maintained courteous and effective working relationships.
Transportation Security Officer
Transportation Security Administration, TSA
Queens, NY
05.2017 - 03.2021
- Engage with passengers
- Performed target searches on individuals exiting screening equipment to detect prohibited and dangerous items.
- Performed deep searches and pat-downs to look for unauthorized materials and items such as weapons.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
- Trained repeatedly on active shooter response strategies to prepare for potential security breaches.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Screened over 1000 passengers per day by verifying ID's and boarding passes.
- Operated X-ray screening machines and tools to screen people, containers and personal belongings for potential hazards and weapons.
Communications and Marketing
Southern Connecticut State University State University
New Haven, CT
01.2017 - 05.2017
- Assisted with all facets of department’s external affairs efforts, including public relations, marketing, promotions and community relations
- Completed printed and online materials for official athletics website, www.southernctowls.com, for home athletic events and all social media platforms
- Completed historical information for SCSU record books
- Served as producer/camera person for selected “Coaches Shows”
- Developed marketing and promotional schedules for selected sports
- Supervised additional general department interns and student workers for implementation of marketing and promotional events at home athletic contests
- Acted as on-air play-by-play talent/producer for video broadcasts on SCSU Owls Network
- Assisted with statistical analysis and record keeping at home athletic events
- Served as statistical imputer for men’s and women’s soccer and field hockey home games.
Supervisor
UPS
Uniondale, NY
11.2016 - 01.2017
- Took charge of an area within the hub
- Trained new hires on proper way to load trailers and motivated all my employees to load fast and safe
- Oversaw loading operation for 5 different locations, and made sure everything ran smoothly
- Completed paper work for trailer destinations, and made sure trailers got packed and left building on time.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Set overall vision and provided team leadership.
Package handler
UPS
Uniondale, NY
10.2016 - 11.2016
- Loaded trailers with packages, at a rate of 400 PPH
- Used hand-held scanners and physical logs to accurately track item movements.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Assembled, sealed and loaded packages into correct trucks.
Athletic support
SCSU
New Haven, CT
08.2015 - 05.2016
- Assist with sporting events around campus.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Basketball coach and counselor
Camp Vega
Fayette, ME
06.2016 - 08.2016
- Served as a basketball coach girl girls ages 7-16
- Served as a counselor for 2nd grade girls.
- Promoted stretching, mobility work and proper form to help athletes safely build strength.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Readied athletes for tough games by implementing coordinated regimens of practices and physical conditioning.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Prepared athletes for special competitions and tournaments.
- Acted as positive role model for team participants and in community.
- Motivated athletes to become stronger, more agile and more effective through training habits and proper nutrition.
- Promoted good sportsmanship with competing teams on- and off-field.
- Evaluated individual knowledge, skills and strengths and assigned team positions to maximize talent areas.
Camp Counselor
Southern Queens Park Association, Roy Wilkins
Queens, NY
06.2015 - 08.2015
- Acted as a head counselor for second graders
- Served as a mentor and role model for the youth.
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Implemented recreational activities to promote campers' physical health and encourage teamwork skills development.
Education
Bachelor of Science - Sport Management
Southern Connecticut State University, Kent School
New Haven, CT 08.2012 - 06.2017
High School Diploma -
The Kent School
Kent, CT 08.2009 - 06.2012
Skills
Team Building
Customer service understanding
Training and mentoring
Staff Management
Operations management
Strategic planning
Game rule understanding
Team Bonding
Character Development
Verbal and written communication
Motivational leadership style
Athlete safety
Physical and endurance training
Offensive and defensive strategy
Camper support and assistance
Activity Planning
Group and individual instruction
Parental Communication
Emergency Procedures
Effective communication
Relationship building
Practice schedules
Mental control
Exercise regimens
College athletics
Written Communication
Team leadership and direction
Data Mapping
Workflow Analysis
Web-based reporting tools
Predictive modeling
Excellent Communication
Analytical and Critical Thinking
First Aid/CPR
Spreadsheets
Behavioral observations
Security station experience
Customer service and assistance
Microsoft Office proficiency
PR strategy development
Social media marketing
Problem-Solving
Self-Motivated
Critical Thinking
Social Media Management
Web Design
Social media expertise
Sponsorships
Hobbies
Basketball
music
Timeline
Lead Transportation Security Officer
Transportation Security Administration, TSA
03.2021 - 03.2022
Screening Performance Specialist
Transportation Security Administration, TSA
06.2018 - 03.2022
Transportation Security Officer
Transportation Security Administration, TSA
05.2017 - 03.2021
Communications and Marketing
Southern Connecticut State University State University
01.2017 - 05.2017
Supervisor
UPS
11.2016 - 01.2017
Package handler
UPS
10.2016 - 11.2016
Basketball coach and counselor
Camp Vega
06.2016 - 08.2016
Athletic support
SCSU
08.2015 - 05.2016
Camp Counselor
Southern Queens Park Association, Roy Wilkins
06.2015 - 08.2015
Bachelor of Science - Sport Management
Southern Connecticut State University, Kent School
08.2012 - 06.2017
High School Diploma -
The Kent School
08.2009 - 06.2012