Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic
Marinna Teal

Marinna Teal

Sugarland,TX

Summary

Enthusiastic and adaptable customer service professional seeking a Flight Attendant position with Eastern Airlines. Bringing over a decade of experience in client care, hospitality, communication, and team leadership. Committed to ensuring passenger safety, comfort, and an exceptional in-flight experience.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Founder / CEO / Customer Experience

Lead Iron Lace Jewels
01.2003 - Current
  • Provided concierge-level client service through direct sales and custom product consultations
  • Coordinated national and international trade shows, interacting with a diverse clientele
  • Managed operations, marketing, inventory, and customer communications
  • Led product development process, ensuring alignment with customer preferences and market trends.
  • Established brand identity through strategic marketing initiatives and social media engagement.
  • Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
  • Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.

Customer Support Specialist

UPS
01.2020 - 01.2023
  • Resolved customer concerns with efficiency, empathy, and professionalism
  • Delivered accurate information using company systems and tools
  • Maintained high satisfaction ratings and communication standards under pressure
  • Supported a high-volume service environment with grace and precision
  • Collaborated with cross-functional teams to streamline processes and improve service delivery.
  • Documented and analyzed customer feedback to identify trends and recommend improvements.
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.

Sales Manager

Your Best Moment LLC
01.2017 - 01.2020
  • Oversaw client engagement across all digital platforms
  • Maintained client relationships and schedules, ensuring smooth execution of events and services
  • Collaborated with marketing teams to enhance service visibility and customer retention
  • Implemented customer relationship management system to streamline sales processes and improve client interactions.
  • Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
  • Fostered strong relationships with key clients, resulting in increased customer loyalty and repeat business.

Client Services Specialist

S&P Credit Repair, LLC
01.2012 - 01.2017
  • Managed approximately 20 incoming calls ,emails and inquiries per day from customers
  • Scheduled appointments, and performed virtual onboarding
  • Maintained accurate records and facilitated effective communication with clients
  • Led virtual consultations and presentations with clarity and professionalism

Education

High School Diploma -

Chicago Vocational High School
Chicago, IL
06.1993

Skills

  • Passenger Service & Hospitality
  • Conflict Resolution & De-escalation
  • Safety Awareness & Protocols
  • Professional Appearance & Demeanor
  • Communication & Public Speaking
  • Team Collaboration & Leadership
  • Fluent in English
  • Project management
  • Strategic thinking
  • Entrepreneurial and innovative
  • Ethics and integrity
  • Client engagement

Certification

  • Licensed Insurance Adjuster (Includes Xactimate Proficiency)
  • Customer Service & Conflict Resolution Training (Ongoing through professional roles)

Additional Information

  • Available for domestic and international travel
  • Strong ability to remain calm and solutions-focused in high-pressure environments
  • Adept at adapting to changing schedules, time zones, and team dynamics

Languages

English
Native or Bilingual

Timeline

Customer Support Specialist

UPS
01.2020 - 01.2023

Sales Manager

Your Best Moment LLC
01.2017 - 01.2020

Client Services Specialist

S&P Credit Repair, LLC
01.2012 - 01.2017

Founder / CEO / Customer Experience

Lead Iron Lace Jewels
01.2003 - Current

High School Diploma -

Chicago Vocational High School

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