Mario Aceves
Rolling Meadows,IL
Summary
Dynamic Cashier Trainer at Shake Shack with a proven track record in enhancing staff performance through effective training and clear communication. Skilled in employee motivation and cash handling, I fostered a collaborative environment that improved service delivery and reduced errors, ensuring a positive customer experience and operational efficiency. I ensure to make everyone around me to have a good day with my positive mindset.
Overview
5
5
years of professional experience
Work History
Cashier Trainer
Shake Shack
08.2020 - Current
- Trained new cashiers on company policies and operational procedures.
- Developed training materials to enhance staff onboarding and performance consistency.
- Monitored cashier performance, providing feedback to improve efficiency and customer service.
- Implemented best practices for cash handling and register management, reducing errors.
- Collaborated with management to refine training processes based on cashier feedback and performance metrics.
- Fostered a positive work environment, encouraging teamwork among cashiers for improved service delivery.
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Helped customers complete purchases, locate items, and join reward programs.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Established consistency in cashier operations by creating standardized procedures and guidelines for all staff members to follow.
- Created positive shopping atmosphere by greeting customers, answering questions and directing customers to products.
- Promoted a positive work environment by addressing cashier concerns and providing solutions to workplace challenges.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Addison, IL08-2028
High School Diploma -
Rolling Meadows High School
Rolling Meadows, IL05-2022
Skills
- Patience and empathy
- Workplace safety
- Cleanliness maintenance
- Employee motivation
- Task delegation
- Store policies enforcement
- Positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Punctual and reliable
- Clear communication
- Team collaboration
- Team leadership
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier Trainer
Shake Shack
08.2020 - Current
Bachelor of Science - Nursing
Chamberlain College of Nursing
High School Diploma -
Rolling Meadows High School