KARINA VILLA
Plano,IL
Summary
Experienced with logistics coordination, process improvement, and team collaboration. Utilizes strategic planning to optimize operations and enhance productivity. Track record of effective communication and problem-solving in high-pressure environments.
Overview
9
9
years of professional experience
Work History
Operations Representative
Verisma Systems
03.2023 - Current
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Scheduled appointments with specialists on behalf of clients.
- Processed referral requests from patients, doctors and other health care professionals.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information while expediting the referral process.
- Handled customer needs and issues by working with representatives and customers directly.
- Managed a high volume of outbound calls, effectively addressing customer inquiries and resolving issues.
ADMIN SUPPORT/SECRETARIAL SUPPORT
YORKVILLE MIDDLE SCHOOL
08.2019 - 08.2022
- Provided clerical/administrative support to school administrators and teachers
- Managed high volume scheduling duties and calendar maintenance, leading to enhanced personnel satisfaction
- Served as go-to point person for team members, providing all necessary support, identifying and addressing urgent matters, and insuring proper and timely follow-though
- Directed and screened all incoming phone calls and messages promptly and courteously
- Handled 20-30 calls per day to address customer inquiries and concerns
- Maintained accurate data records for report cards, attendance, event schedules and other items as needed
- Managed student files: maintained and proactively ordered supplies as needed
- Composed independently or from oral instruction, letters requesting or providing information or dealing with routine matters; maintained confidentiality of sensitive and privileged information.
REGISTERED MEDICAL ASSISTANT
RUSH COPLEY MEDICAL GROUP
07.2016 - 08.2019
- Provided clinical support to technical physician and nursing teams
- Assist with recording of basic vital signs and examinations
- Handled 25-35 patients daily to accommodate providers
- Demonstrated strong abilities in taking initiative to ensure samples are taken correctly for lab processing, examination areas are ready for each patient, and electronic medical histories are accurate and kept up to date
- Efficiently handled administrative duties returning patient phones, scheduling referral appointments, and test results
- Decreased patient wait times through effective teamwork, including helping provider with procedures and remaining proactive
- Proficient with use and navigation of EPIC electronic medical record system.
Education
Certification of Registered Medical Assistant -
REGISTERED MEDICAL ASSISTANT, WESTWOOD COLLEGE
Woodbridge IL08.2014
Skills
- Administrative and Clerical Support
- Strong Organizational Skills
- Multitasking and Time Management
- Appointment Coordination
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Data Entry Documentation
- Skilled in Microsoft Office & Google Suite
- Insurance verification
- Medical terminology
- Pre-authorizations
- Follow-up coordination
- Healthcare systems
- Outbound calls
Languages
Spanish
Native or Bilingual
Timeline
Operations Representative
Verisma Systems
03.2023 - Current
ADMIN SUPPORT/SECRETARIAL SUPPORT
YORKVILLE MIDDLE SCHOOL
08.2019 - 08.2022
REGISTERED MEDICAL ASSISTANT
RUSH COPLEY MEDICAL GROUP
07.2016 - 08.2019
Certification of Registered Medical Assistant -
REGISTERED MEDICAL ASSISTANT, WESTWOOD COLLEGE
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