Mario Allen
Jersey City
Summary
Resourceful professional with expertise in operations, logistics, retail, and customer support. Skilled in inventory management, order fulfillment, and developing digital content and marketing campaigns. Demonstrates strong organizational abilities and adapts quickly to new systems.
Overview
10
10
years of professional experience
Work History
Business Operator
MB Cosmetics
Jersey City
09.2025 - Current
- Operated e-commerce haircare brand, managing inventory, order fulfillment, customer communication, bookkeeping, advertising, content creation, email marketing, and social media to enhance customer engagement and drive sales.
- Managed daily operations for a leading beauty products company.
- Designed branding, maintained spreadsheets, and oversaw daily business operations to ensure streamlined processes and effective resource allocation.
- Oversaw inventory management and stock replenishment processes.
- Coordinated logistics for product distribution and delivery schedules.
- Maintained compliance with health regulations and quality standards.
- Assisted in planning promotional events and product launches to boost brand visibility and attract new customers.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Delivery Driver
DoorDash
01.2020 - Current
- Completed thousands of deliveries while maintaining a 4.9/5 customer rating on GigSmart.
- Delivered food orders promptly to customers using a mobile application.
- Navigated various routes efficiently to meet delivery timelines.
- Navigated routes with relevant map programs and GPS systems.
- Communicated with customers to confirm order details and delivery instructions.
- Collaborated with local restaurants to ensure order accuracy and satisfaction.
- Managed cash transactions securely during deliveries when required.
- Operated vehicle cautiously in diverse driving conditions in all weather conditions including rain, snow, sleet, ice.
- Transported and safely delivered items to prevent damage or loss.
- Received daily delivery instructions and route assignments from dispatch.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained vehicle cleanliness and serviceability for safe operations.
- Maintained cleanliness of the delivery vehicle's interior and exterior at the end of each shift.
Merchandising Associate
DashMart
Newark
09.2024 - 02.2025
- Managed inventory, stocked merchandise, and organized warehouse operations to ensure efficient fulfillment of customer orders.
- Managed inventory, stocked merchandise, scanned products, fulfilled customer orders, lifted 50+ lbs, and maintained organized warehouse operations.
- Collaborated with vendors to ensure high-quality merchandise selection aligned with customer preferences.
- Implemented visual merchandising standards to enhance product presentation.
- Analyzed sales data to optimize product placement and promotions.
- Communicated with store management regarding inventory needs and trends.
- Monitored stock levels, reordered items when necessary, and ensured proper storage of products.
- Maintained accurate inventory records of all merchandise received and shipped out from the store.
- Monitored stock levels and reordered items to ensure optimal inventory management.
- Assisted in training new team members on merchandising best practices.
- Adhered strictly to safety regulations while handling hazardous materials during shipping and receiving process.
- Trained new staff members on merchandising principles and practices to enhance team effectiveness and product presentation.
- Carried out periodic cycle counts to keep track of inventory levels accurately.
- Inspected incoming shipments for accuracy in quantity, quality, size, color, as per company standards.
- Printed product labels and tags for inventory management.
- Compared merchandise invoices to items actually received.
- Tracked outgoing orders to provide shipping status to customers.
- Recommended disposal of obsolete stocks to write off unsellable items from inventory.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Read orders to obtain item numbers and locate merchandise in bins or on shelves.
- Placed products on conveyors for final wrapping and shipment.
- Distributed supplies to team members based on requisition requests., materials and products to team members based on information from requisitions.
Sales Associate
Foot Locker
Bronx
05.2019 - 03.2020
- Assisted customers in selecting footwear and apparel based on their needs.
- Engaged with customers to build relationships and foster loyalty within the community.
- Greeted customers and provided exceptional customer service.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided product knowledge and recommendations to improve customer satisfaction.
- Collaborated with team members to meet sales goals and enhance customer experience.
- Processed transactions accurately and handled cash register operations.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Processed transactions using a point-of-sale system.
- Maintained store cleanliness and organized merchandise displays effectively.
- Maintained cleanliness of store environment including floors, windows, displays.
- Prepared items for customer purchase or rental transactions.
- Bagged or packaged purchases and wrapped gifts.
- Prepared merchandise for purchase or rental.
- Answered incoming telephone calls to provide store, products and services information.
- Handled customer complaints in a professional manner.
- Described merchandise and explained use, operation and care.
- Placed special orders or called other stores to find desired items.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Maintained up-to-date knowledge of store merchandise and policies.
- Restocked shelves to maintain sufficient inventory levels.
- Provided accurate information about products, prices and services.
- Assisted customers with product selection, sizing and styling.
Counselor
SYEP
Bronx
05.2016 - 01.2017
- Supervised youth activities, ensured safety, and collaborated with staff to enhance program effectiveness.
- Provided counseling support to youth participants, fostering personal growth and resilience.
- Coached clients on how to manage emotions effectively while also teaching them how to recognize warning signs of distress before it becomes overwhelming.
- Implemented therapeutic techniques such as cognitive-behavioral therapy, dialectical behavior therapy, and mindfulness training into practice.
- Facilitated workshops on personal development and life skills.
- Assisted students with academic work and developed problem-solving skills, promoting overall educational success.
- Oversaw daily activities of clients to ensure engagement and safety. and responded appropriately.
Education
Some College Completed - Business Administration And Management
BMCC
New York, NY 09.2020 - 01.2021
Graduated with Honors -
Bronx Compass High School
BronxSkills
- Inventory Management
- Order Fulfillment
- Warehouse Operations
- Logistics coordination
- Logistics oversight
- Vendor & supplier management
- POS Systems
- Data Entry
- Data management
- Data analytics
- Market Research
- Sales management
- Sales strategies
- Sales Development
- Customer Service
- Client service
- Online Engagement
- Financial Management
- Cost containment
- Contract management
- Contract administration
- Business planning
- Business administration
- Business strategy
- AI Tools
- Microsoft Office
- Google Workspace
- Research
- Analytical thinking
- Analytical skills
- Presentation skills
- Problem Solving
- Time management
- Organization
- Team leadership
- Team collaboration
- Attention to Detail
- Attention to detail
- Effective Communication
- Policy development
- SEO Strategy
- Problem solving
- Product knowledge
- Market Research
Timeline
Business Operator
MB Cosmetics
09.2025 - Current
Merchandising Associate
DashMart
09.2024 - 02.2025
Some College Completed - Business Administration And Management
BMCC
09.2020 - 01.2021
Delivery Driver
DoorDash
01.2020 - Current
Sales Associate
Foot Locker
05.2019 - 03.2020
Counselor
SYEP
05.2016 - 01.2017
Graduated with Honors -
Bronx Compass High School