Mario Andreoni
Huntingdon Valley,PA
Summary
Motivated Technical Support Specialist with experience troubleshooting network, telecommunications, VoIP, and connectivity issues through phone support and ticketing system. Skilled in diagnosing technical problems, monitoring network infrastructure, and collaborating with technicians, IT teams, and end users to deliver effective solutions. Strong foundation in networking and cybersecurity, with a passion for continuous learning and a long-term goal of becoming a Cybersecurity Analyst.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Technical Support Specialist
NetCarrier
05.2026 - Current
- Provided technical support via phone and help desk tickets, troubleshooting and resolving telecommunications, network, and connectivity issues to enhance end user experience.
- Diagnose and resolve issues involving network connectivity, VoIP/phone services, routers, switches, firewalls, and other network infrastructure.
- Monitor network infrastructure and troubleshoot service disruptions to help maintain system performance, reliability, and availability.
- Collaborate with technicians, IT teams, and end users to troubleshoot complex issues, coordinate resolutions, and improve overall service delivery.
- Managed and prioritized support tickets, delivering timely resolutions to ensure high customer satisfaction and support continuity.
Delivery Driver
DoorDash
01.2025 - 05.2026
- Delivered food and goods to customers promptly and accurately, contributing to high customer satisfaction ratings.
- Resolved issues through effective communication with customers and restaurants, ensuring smooth delivery processes.
- Exhibited reliability and strong time management in a fast-paced, independent work environment.
Client Service Representative
Stephenson's Auction
10.2021 - 12.2022
- Communicated with clients to coordinate auction logistics and ensure smooth operations
- Collaborated with coworkers to efficiently resolve customer inquiries and enhance service experience
- Managed sales data and organized inventory of auctioned items for accurate tracking
- Enhanced collaboration and organization among team members in a dynamic setting
Education
High School -
Lower Moreland High School
Huntingdon Valley, PA05-2021
Skills
- Technical Support
- Network troubleshooting
- VoIP services
- System Monitoring
- Incident Response
- Threat Detection
- Vulnerability Assessment
- Risk Management
- Technical documentation
- Problem solving
- Team collaboration
- Security Awareness
Certification
- Google Cybersecurity Professional Certificate, Includes Linux, Python, MySQL, and incident response labs
- CompTIA Security+
- CompTIA Network+ (In progress)
Professional Development
- Continuous learning through online cybersecurity labs and simulations
- Engaged in cybersecurity communities to stay updated on emerging threats and tools
- Assembled and configured custom PC builds for personal and small-scale use. ensuring proper compatibility, cable management, OS installation, and performance testing
Timeline
Technical Support Specialist
NetCarrier
05.2026 - Current
Delivery Driver
DoorDash
01.2025 - 05.2026
Client Service Representative
Stephenson's Auction
10.2021 - 12.2022
High School -
Lower Moreland High School