MARIO AVALOS

Atlanta,GA

Summary

Detail-oriented professional with strong experience in customer service and high-volume data entry, supporting fast-paced operations where accuracy and organization are critical. Proven ability to manage client communications, resolve issues efficiently, and maintain clean, consistent documentation in systems and spreadsheets. Bilingual in English/Spanish, with a strong attention to detail, adaptability, and the ability to learn new processes quickly.

Overview

years of professional experience

Work History

Team Lead

Material & Motion

Fairburn, USA

01.2021 - 12.2025

Trained and coached new team members to improve performance.
Monitored metrics, handled escalations, and ensured shift coverage.
Recommended process improvements to boost efficiency and quality.
Collaborated with vendors to negotiate shipping rates and improve logistics processes.

Data Entry Lead

Diversified Building

Atlanta, USA

01.2018 - 01.2020

Built strong customer relationships to increase satisfaction and loyalty.
Coordinated with cross-functional teams and supported staff training.
Oversaw daily operations, scheduling, and escalations.

Customer Service

LG Hausys America Inc.

Adairsville, USA

01.2016 - 01.2018

Verified accuracy of data entry into computer system.
Perform data entry and maintain billing records.
Assisted other stylists in providing excellent customer service.

Medical Interpreter (English-Spanish)

Restoration Recovery

Remote

01.2013 - 01.2015

Provided accurate medical interpretation and translation (EN-ES).
Ensured clear communication between patients and healthcare staff.
Maintained high standards of professionalism and service quality.

Education

High School Diploma -

01.2012

Data Analysis

Microsoft Excel

Skills

Bilingual: English & Spanish
Customer service
Clear communication
Problem-solving
Call handling

Email communication
Adaptability
Team leadership
Data analysis

Timeline