Mario Bandin
Maricopa,Arizona
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
14
14
years of professional experience
Work History
Sr Claims Analyst
Aetna
10.2020 - Current
- Analyzed complex claims data to identify trends and improve resolution processes.
- Mentored junior analysts on best practices for claims evaluation and compliance standards.
- Documented information gathered in field and uploaded data to company database for efficient processing using [Software].
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
Entertainment Supervisor
Gila River Gaming Enterprises
Chandler, AZ
09.2017 - 07.2020
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
- Created and maintained reports of sold tickets and payments received
- Printed tickets and ensured date, time and seat numbers were accurate
- Assisted customers in choosing seats, guiding and recommending options via seating map
- Restocked, arranged and organized merchandise in front lanes to drive product sales
Box Office Representative
Gila River Gaming Enterprises Inc.
Chandler, AZ
07.2015 - 09.2017
- Assisted patrons with seating by giving directions and lighting paths
- Greeted customers with smile and provided friendly, knowledgeable service
- Provided customer service by selling tickets and merchandise, answering questions and distributing programs
- Provided information about current and future events at facility
- Directed ticket holders to seats and facility locations
- Reviewed tickets for authenticity and applicability to particular event
- Sold admission, processed payments and issued tickets
Film Crew Member
AMC Theatres
Ahwatukee, AZ
03.2014 - 07.2015
- Printed tickets and ensured date, time and seat numbers were accurate
- Monitored self-checkout systems and provided assistance or intervention where required
- Counted cash in register drawer at beginning and end of shift
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Verified prepared food met all standards for quality and quantity before serving to customers
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
Customer Service Supervisor
Walmart
Maricopa, Arizona
03.2013 - 02.2014
- Directed personnel training and mentored team members to promote productivity, accuracy and commitment to friendly service
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty
- Evaluated interactions between associates and customers to assess personnel performance and customer satisfaction
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
- Exceeded team goals and collaborated with staff members
to implement customer service initiatives - Established and updated work schedules to account for changing staff levels and expected workloads
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Assessed and authenticated customer exchanges, voids and returns
UltraStar Cinemas
UltraStar Cinemas
Maricopa, Arizona
10.2012 - 10.2013
- Printed tickets and ensured date, time and seat numbers were accurate
- Monitored self-checkout systems and provided assistance or intervention where required
- Counted cash in register drawer at beginning and end of shift
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Verified prepared food met all standards for quality and quantity before serving to customers
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
Film Crew Member
AMC Theatres
Ahwatukee, AZ
02.2012 - 10.2012
- Printed tickets and ensured date, time and seat numbers were accurate
- Monitored self-checkout systems and provided assistance or intervention where required
- Counted cash in register drawer at beginning and end of shift
- Reported to all shifts dressed neatly in uniform and wearing minimal jewelry, adhering to company standards
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Verified prepared food met all standards for quality and quantity before serving to customers
- Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times
- Stored food in designated containers and storage areas to prevent spoilage or cross-contamination
Education
Some College (No Degree) - History/ Political Science
University of Arizona
Tucson, AZHigh School Diploma -
Maricopa High School
Maricopa, AZ04-2010
Skills
- Supervisory experience
- Cash drawer management
- Cash register operations
- Payment collection
- Stocking and replenishing
- Point of sale knowledge
- Payment processing
- Greeting and seating guests
- Hospitality service expertise
- POS inventory system operation
- Ticket taking
- Customer relations
- Event promotion
- Accounts payable and receivable
- MS Office
- Inbound phone call handling
- Meeting coordination
- Staff management
- Claims review
- Claims analysis
- Claims
- Skilled in QNXT
- Claims trend analysis
- Claims history analysis
Timeline
Sr Claims Analyst
Aetna
10.2020 - Current
Entertainment Supervisor
Gila River Gaming Enterprises
09.2017 - 07.2020
Box Office Representative
Gila River Gaming Enterprises Inc.
07.2015 - 09.2017
Film Crew Member
AMC Theatres
03.2014 - 07.2015
Customer Service Supervisor
Walmart
03.2013 - 02.2014
UltraStar Cinemas
UltraStar Cinemas
10.2012 - 10.2013
Film Crew Member
AMC Theatres
02.2012 - 10.2012
High School Diploma -
Maricopa High School
Some College (No Degree) - History/ Political Science
University of Arizona