Mario Baxter
East New York,SC
Summary
Full-Service Computer Technician handles everything from PC onboarding through maintenance and repair to secure decommissioning services. Carefully protects sensitive data integrity. Holistic provider of exceptional PC repair and data management services.
Overview
16
16
years of professional experience
Work History
Computer Technician
USAF
Mountain Home, ID
05.2014 - 07.2018
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Maintained electronic record integrity by verifying implementation of internal quality standards and external regulations.
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Explained diagnostic findings to customers and outlined repair or service options.
- Facilitated maintenance team training procedures to align with company standards.
Knowledge Operations Manager
USAF
Mountain Home, ID
02.2007 - 07.2018
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Promoted positive customer experience through day-to-day supervision and management of computer systems.
- Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
- Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
Education
Associate of Arts - Liberal Arts And Sciences
Clinton College
Rock Hill, SC05.2021
Skills
- IT Security Management
- Software Application Testing
- Computer Configurations
- Issue Resolution
Additional Information
● Management and Leadership School (189 Hrs), Air University, Montgomery, AL (May 2011
● Online DoD combating trafficking in Persons General Awareness Course (July 2018)
● Online Cyberspace Security (January 2018)
● Self-Aid and Buddy Care (January 2018)
● USAF Basic Military Training (February 2007)
Timeline
Computer Technician
USAF
05.2014 - 07.2018
Knowledge Operations Manager
USAF
02.2007 - 07.2018
Associate of Arts - Liberal Arts And Sciences
Clinton College