Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mario Bermudez

Pomona,CA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

3
3
years of professional experience

Work History

Team Leader

Chick-fil-A
09.2022 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Sales Associate

Rite Aid
08.2021 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.

Education

Bachelor of Arts - Finance

California State University, Fullerton
Fullerton, CA
05.2025

Skills

    Teamwork and Collaboration

    Problem-Solving

    Attention to Detail

    Team motivation

    Staff Training

    Quality Improvement

    Leading Team Meetings

    Interpersonal Communication

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Team Leader

Chick-fil-A
09.2022 - Current

Sales Associate

Rite Aid
08.2021 - 08.2022

Bachelor of Arts - Finance

California State University, Fullerton

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Mario Bermudez