Mario Brito
San Diego,CA
Summary
Dynamic professional with a strong background in customer engagement and team management, demonstrated at Sea World. Proven ability to enhance customer satisfaction and foster collaboration, while maintaining product knowledge. Skilled in operational policies and procedures, ensuring a welcoming atmosphere and effective communication. Committed to driving brand awareness and delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Ambassador
Sea World
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
Unarmed Security Officer
Allstate
9845 Erma Rd
01.2024 - 03.2025
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Responded quickly to incidents and assessed active situations for security concerns.
- Maintained detailed reports of daily activities, incidents, and irregularities for management review.
Stocker
Target
San Diego, CA
05.2022 - 11.2024
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
Education
Crawford HighSchool
4191 Colts Way Skills
- Customer engagement
- Team management
- Product knowledge
- Brand awareness
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Unarmed Security Officer
Allstate
01.2024 - 03.2025
Stocker
Target
05.2022 - 11.2024
Ambassador
Sea World
Crawford HighSchool