Mario B. Zapata
Las Vegas,NV
Summary
To work with a company where my performance and commitment to excellence will be fully utilized and rewarded.
Overview
8
8
years of professional experience
Work History
FREIGHT AGENT
Inland Transport Inc.
Ocoee, FL
09.2022 - Current
- Work logistic orders from customers and find a carrier for the order.
- Ensure that the carrier is valid and in compliance to work with our customers.
- Obtain updates from the carrier at pickup and arrival at delivery location and when they are unloaded.
- Inform the customer of the status on the cargo from pickup to delivery.
SHOP MANAGER
Jadko Inc
Elgin, IL
09.2019 - 08.2020
- Pickup and deliver cars as needed.
- Make sure the cars are clean and ready to go back to the client when complete.
- Train new employees to clean and detail customers cars, trucks, boats or whatever vehicle or item is brought in.
FREIGHT AGENT
CPG Logistics
04.2019 - 06.2019
- Process logistical orders for client
- Locate drivers to transport shipments for client.
- Ensure drivers are verified, licensed, bonded and insured.
- Verify the driver’s equipment meets the client’s needs (refrigerator or other needs for their loads).
DESKTOP FIELD SPECIALIST
Alchetec
Chicago, IL
02.2018 - 03.2019
- Perform all IT maintenance on client computers, network, and peripherals.
- Ensure a timely resolution fixing any problems reported.
- Document all steps taken to resolve issues.
- On time visits to client sites.
- Keep the client up to date with open and resolved tickets on a weekly basis.
- Contact client vendors if there are issues to be resolved with the vendors’ service.
FRAUD PREVENTION SPECIALIST
JP Morgan Chase
Elgin, IL
06.2017 - 02.2018
- Answer customer calls and verify the customer on the phone.
- Make sure the customer is talking to the proper department.
- Keep up to date with Federal regulations to keep customer information protected.
- Determine that we are speaking to the customer and not someone pretending to be the customer.
- Assist customer report any fraud on their account.
Education
Computer Science - Computer Network Specialist, Cybersecurity
Elgin Community College
Elgin, Illinois01.2024
Computer Science -
Harper College
Palatine, Illinois01.1997
Skills
- Aljex TMS Software
- McCleod TMS Software
- MS Windows NT
- MS Windows XP
- MS Windows 11
- MS Office
- Unix
- SQL scripting
Timeline
FREIGHT AGENT
Inland Transport Inc.
09.2022 - Current
SHOP MANAGER
Jadko Inc
09.2019 - 08.2020
FREIGHT AGENT
CPG Logistics
04.2019 - 06.2019
DESKTOP FIELD SPECIALIST
Alchetec
02.2018 - 03.2019
FRAUD PREVENTION SPECIALIST
JP Morgan Chase
06.2017 - 02.2018
Computer Science - Computer Network Specialist, Cybersecurity
Elgin Community College
Computer Science -
Harper College