Linda Carroll
____________________________
Toms River,NJ
Summary
Experienced customer service professional bringing 12 years of coordinating shipments, collaborating with freight carriers, ocean carriers and managing customer needs. Detail-oriented team player with strong organizational skills.
Overview
14
14
years of professional experience
Work History
Team Lead / CSR
Ultimate Transportation, LLC.
10.2021 - 12.2023
- Negotiated rates with customers and carriers
- Provided training and support to new team members
- Scheduled freight pick-up and delivery appointments for FTL and LTL shipments
- Coordinated drayage/transload of import shipping containers
- Entered customer delivery orders into TMS system (Data entry)
- Completed necessary documentation such as Bills of Lading and Rate Confirmations
- Customer invoicing
- Managed customer relations
Export Agent
World Logistics, Inc.
04.2014 - 10.2021
- Handled all aspects of the export process (booking, documentation, billing, etc.)
- Communicated effectively with customers and ocean carriers
- Ensured all customers standard operating procedures are in place, updated and utilized
- Ensured accuracy and completeness of export documentation
- Coordinated and negotiated rates with contracted vendors in procuring space and services
- Customer invoicing via Quickbooks
Import Agent
NSM Logistics, Inc.
02.2011 - 04.2014
- Tracked and traced freight
- Received all commercial documents and pre alerts
- Prepared Arrival Notices
- Daily communication with customers, forwarders, and customs brokers
- Coordinated inland trucking for clients door deliveries
- Customer invoicing via Quickbooks
Legal Secretary
Shafer Cohen LLP.
08.2009 - 07.2010
- Answered phone and greeted clients
- Filed legal documents and client information
- Tracked hours and bills for all clients
- Scheduled meetings and depositions
- Prepared correspondence
- Filed motions
Education
NJ Real Estate License -
Weichert Real Estate School
Toms River, NJHigh School Diploma - undefined
Matawan Regional High School
Matawan, NJSkills
Strong work ethicundefined
Timeline
Team Lead / CSR
Ultimate Transportation, LLC.
10.2021 - 12.2023
Export Agent
World Logistics, Inc.
04.2014 - 10.2021
Import Agent
NSM Logistics, Inc.
02.2011 - 04.2014
Legal Secretary
Shafer Cohen LLP.
08.2009 - 07.2010
NJ Real Estate License -
Weichert Real Estate School
High School Diploma - undefined
Matawan Regional High School
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