Mario Candelas
Honolulu,HI
Summary
Dynamic automotive professional with extensive experience excelling in team leadership and customer relationship management. Proven track record in enhancing service delivery and implementing training programs, resulting in improved client satisfaction. Skilled in vehicle inspection and process improvements, fostering a collaborative environment that drives operational success.
Overview
20
20
years of professional experience
Work History
Lead Service Advisor
Tesla
Honolulu, Hawaii
04.2021 - 09.2025
- Led a team of service advisors to streamline customer interactions and enhance service delivery.
- Coordinated service appointments and ensured timely completion of repairs and maintenance tasks.
- Developed training programs for new service advisors to improve customer service skills and operational efficiency.
- Analyzed service performance metrics to identify areas for improvement and implement corrective actions.
- Maintained an organized workflow and prioritized tasks efficiently to maximize service department productivity.
- Fostered strong relationships with clients to ensure repeat business and customer loyalty.
- Assisted in resolving customer complaints promptly and professionally.
- Attended weekly meetings with regional management team to discuss best practices.
- Previous job titles included Service Technician and Mobile Service Technician.
Automotive Service Technician
JN Group (Jaguar Land Rover)
Honolulu , HI
03.2019 - 04.2021
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Examined all critical vehicle systems and parts to determine appropriate repairs and costs.
- Completed all repairs and maintenance work to company standards.
- Inspected vehicles to assess damage and strategize repair plans.
- Tested electronic components and computer controls with specialized devices.
Engine Builder
Dougans Racing Engines
Riverside , CA
10.2017 - 03.2019
- Engine builder for off road racing industry.
Engine Builder
Danzio Performance Engineering
Lake Elsinore, CA
05.2011 - 07.2017
- Worked as the lead and only engine builder for 5 years until a engine assembler was hired to help. Built every engine from pre-runners to trophy trucks. My engines have won many races and championships in the off road industry. Specialized in GM LS based engines and SBC and BBC.
Shop Foreman
Sector 111
Murrieta, CA
11.2010 - 05.2011
- Shop foreman for a Lotus based shop. Installation of aftermarket products, vehicle race prep, race support, and customer support.
Engine Builder, R&D Technician
Group A Autosports
Norco, CA
09.2005 - 08.2010
- Assembly of race engines for research and development as well as for customers and Grand Am race team. Assists in the development of new products. Repair shop work on customer cars. Parts assembly of production parts. Research and development,Customer Service,Engine Builder/ Automotive Technician/Parts Assembler.
Education
Automotive Technology - Automotive
Universal Technical Institute of California Inc
Rancho Cucamonga, CASkills
- Team leadership
- Customer relationship management
- Service performance analysis
- Training program development
- Workflow organization
- Vehicle inspection
- Problem solving
- Client satisfaction
- Team player mentality
- Strong work ethic
- Team collaboration
- Multitasking and organization
- Technical support
- Process improvements
- Customer service
- Workflow management
- Adaptability
Timeline
Lead Service Advisor
Tesla
04.2021 - 09.2025
Automotive Service Technician
JN Group (Jaguar Land Rover)
03.2019 - 04.2021
Engine Builder
Dougans Racing Engines
10.2017 - 03.2019
Engine Builder
Danzio Performance Engineering
05.2011 - 07.2017
Shop Foreman
Sector 111
11.2010 - 05.2011
Engine Builder, R&D Technician
Group A Autosports
09.2005 - 08.2010
Automotive Technology - Automotive
Universal Technical Institute of California Inc