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Experienced professional with a strong work ethic and attention to detail, currently at Lou Bachrodt’s Tri-County Truck & Equipment. Expert in service scheduling and client satisfaction, consistently enhancing customer experiences and streamlining operations. Proven ability to foster relationships and manage service order flow effectively.
Knowledgeable and dedicated service professional with extensive experience in the truck/parts industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Dynamic and results-driven professional with extensive experience as a Lead Service Advisor at Leith Acura of Cary. Proven track record in enhancing customer satisfaction through effective complaint resolution and streamlined service processes. Skilled in vehicle assessment and communication, fostering strong client relationships that drive repeat business.

Dynamic Lead Service Advisor at General RV with a strong focus on client satisfaction and employee training. Enhanced service efficiency through optimized scheduling and process improvements, resulting in increased customer loyalty. Skilled in conflict resolution and service estimates, fostering trust and delivering exceptional service experiences.

Committed and professional with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

I've been fortunate in my career with NTS to have had many positions. I'm highly motivated to further my career given the opportunity.

Proven leader in automotive service management with 12+ years of experience. Most notably with BMW of Birmingham where I spearheaded initiatives that significantly elevated client satisfaction and streamlined operational efficiency. Expert in compliance management and customer relationship management, my approach combines meticulous attention to detail with exceptional communication skills, achieving over 90% in customer satisfaction ratings. Committed and professional Service Advisor/Lane Manager with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Detail-oriented individual with proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Janella Brown

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Technician - Electronic Technician

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Lead Service Advisor

Technician - Electronic Technician

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