Steven Riley
Willow Spring,NC
Summary
Dynamic and results-driven professional with extensive experience as a Lead Service Advisor at Leith Acura of Cary. Proven track record in enhancing customer satisfaction through effective complaint resolution and streamlined service processes. Skilled in vehicle assessment and communication, fostering strong client relationships that drive repeat business.
Overview
26
26
years of professional experience
Work History
Lead Service Advisor
Leith Acura of Cary
Cary, NC
07.2008 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Created an inviting atmosphere in the waiting area that promoted comfortability while clients awaited their vehicles'' completion.
Assistant Service Manager
Fred Beans Family Of Dealerships
Doylestown, PA
02.2004 - 06.2008
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
Service Advisor
Maple Hill Auto
Kalamazoo, MI
11.1999 - 02.2004
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Assistant Service Manager
Fred Beans Family Of Dealerships
Doylestown, PA
03.1999 - 09.1999
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Education
None - Undergraduate Prerequisites
Kalamazoo Valley Community College
Kalamazoo, MIHigh School Diploma - General Studies
North Penn High School
Lansdale, PA06.1997
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Listening skills
- Attention to detail
- Excellent communication
- Service estimates
- Service recommendations
- Team player mentality
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Goal-oriented mindset
- Workflow management
- Performance goals
- Client rapport
Timeline
Lead Service Advisor
Leith Acura of Cary
07.2008 - Current
Assistant Service Manager
Fred Beans Family Of Dealerships
02.2004 - 06.2008
Service Advisor
Maple Hill Auto
11.1999 - 02.2004
Assistant Service Manager
Fred Beans Family Of Dealerships
03.1999 - 09.1999
None - Undergraduate Prerequisites
Kalamazoo Valley Community College
High School Diploma - General Studies
North Penn High School