Wilfredo Perez
Tamarac,FL
Summary
Experienced professional with a strong work ethic and attention to detail, currently at Lou Bachrodt’s Tri-County Truck & Equipment. Expert in service scheduling and client satisfaction, consistently enhancing customer experiences and streamlining operations. Proven ability to foster relationships and manage service order flow effectively.
Knowledgeable and dedicated service professional with extensive experience in the truck/parts industry. Solid team player with a positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
33
33
years of professional experience
Work History
Lead Service Advisor
Lou Bachrodt’s Tri-County Truck & Equipment
07.2010 - Current
- Assisted customers in selecting services tailored to their vehicle needs.
- Facilitated communication between service technicians and clients to ensure understanding of repairs.
- Coordinated service appointments, optimizing schedule for efficiency and customer satisfaction.
- Provided detailed explanations of services performed and costs involved to enhance transparency.
- Gathered customer feedback to identify areas for improvement in service delivery processes.
- Developed strong relationships with clients, fostering trust and loyalty to the business.
- Reviewed work orders for accuracy and completeness before submitting them to technicians, minimizing errors during repairs or maintenance tasks.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Coordinated with technicians to ensure accurate diagnosis and effective repairs for Multiple company vehicles/trucks.
Service & Parts Advisor
BMW of Pembroke Pines
03.1993 - 07.2010
- Managed parts inventory, ensuring accuracy and availability for service operations.
- Collaborated with technicians to identify and source required components efficiently.
- Streamlined parts ordering process, enhancing response time for customer needs.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Streamlined parts ordering process by establishing strong relationships with suppliers and maintaining up-to-date knowledge of available inventory.
- Organized parts storage and stocked inventory according to established guidelines.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
Education
High School Diploma -
Miami Carol City Senior High Miami Carol City Senior
Miami Gardens, FLSkills
- Client satisfaction
- Service scheduling
- Compliance management
- Strong work ethic
- Attention to detail
- Multitasking and organization
- Work order interpretation
- Service estimates
- Repairs scheduling
- Service order flow
- Warranty claims process management
- Teamwork
- Reliability
Languages
English
Spanish
Timeline
Lead Service Advisor
Lou Bachrodt’s Tri-County Truck & Equipment
07.2010 - Current
Service & Parts Advisor
BMW of Pembroke Pines
03.1993 - 07.2010
High School Diploma -
Miami Carol City Senior High Miami Carol City Senior