Mark Eckmann
Chino,CA
Summary
Proven leader at Toyota of San Bernardino, adept in enhancing client satisfaction and streamlining service processes. Expert in employee training and upselling strategies, significantly contributing to revenue growth. Cultivated strong client relationships and fostered a collaborative team environment, embodying both hard and soft skills essential for high-quality customer service.
Overview
8
8
years of professional experience
Work History
Lead Service Advisor
Toyota of San Bernardino
07.2016 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Streamlined service processes for increased efficiency and improved customer experience.
- Maintained a high level of product knowledge, enabling informed recommendations to customers on maintenance requirements.
- Help other team members with their questions and needs.
- Promoted additional services or products to customers when appropriate, contributing to increased revenue generation.
- Mentored junior service advisors, enhancing their skills and knowledge for career growth.
- Developed strong relationships with clients, fostering trust and loyalty to the business.
Service Drive Manager
Toyota of San Bernardino
07.2021 - 06.2022
- Addressed customer complaints promptly and professionally, resolving issues effectively to maintain client trust and loyalty.
- Maintained open lines of communication between the service drive department and other departments within the organization, fostering a collaborative environment.
- Ensured high-quality customer service by maintaining a clean, organized, and inviting service drive environment.
Education
High School Diploma -
William Workman High School
City Of Industry, CA06.1988
Skills
- Client satisfaction
- Employee Training
- Service Scheduling
- Upselling strategies
Timeline
Service Drive Manager
Toyota of San Bernardino
07.2021 - 06.2022
Lead Service Advisor
Toyota of San Bernardino
07.2016 - Current
High School Diploma -
William Workman High School
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