MARIO DEAN
Edmonton
Summary
Detail-oriented financial services professional with 11+ years of experience and a proven knowledge of claims resolution, customer service best practices, audit and internal controls. Aiming to leverage my skills as an asset to your team.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operational Auditor
Wawanesa Mutual Insurance
08.2024 - Current
- Conduct operational audits to evaluate the effectiveness of internal controls, processes, and risk mitigation strategies across various business functions.
- Collaborate with stakeholders to gain an understanding of key operations, identify process gaps, and assess compliance with internal policies and regulatory expectations.
- Develop audit reports with observations and recommendations to support continuous improvement and strengthen organizational governance.
Complex Claims Adjuster
Wawanesa Mutual Insurance
10.2023 - 08.2024
- Investigate, evaluate, and settle insurance claims for property and casualty losses.
- Review policy terms, conduct interviews with insureds, claimants and witnesses.
- Negotiate settlements with claimants and attorneys, ensuring fair and accurate compensation.
- Maintain up-to-date knowledge of industry regulations and company policies.
Senior Total Loss Adjuster
Denity Insurance
07.2021 - 10.2023
- Negotiated with policyholders and third parties to reach mutually agreeable settlements.
- Provide exceptional customer service by explaining the claims process, answering questions, and addressing concerns.
- Provided training and guidance to new adjusters, helping them understand the company's processes and best practices.
Internal Auditor
Family Guardian Insurance
01.2016 - 09.2018
- Conducted audits of various insurance operations, including underwriting, claims processing, and policy issuance.
- Documented audit findings and communicated results to management, providing actionable recommendations.
- Collaborated with various departments to facilitate the audit process and address identified issues.
Education
Bachelor of Science (B.S) - Business Administration - Finance
Hannibal Lagrange University
Hannibal, Missouri12.2014
Skills
- Problem Solving
- Critical Thinking
- Claim Software Proficiency
- Audit Software Proficiency
Certification
General Level 1 - Alberta Insurance Council
Timeline
Operational Auditor
Wawanesa Mutual Insurance
08.2024 - Current
Complex Claims Adjuster
Wawanesa Mutual Insurance
10.2023 - 08.2024
Senior Total Loss Adjuster
Denity Insurance
07.2021 - 10.2023
Internal Auditor
Family Guardian Insurance
01.2016 - 09.2018
Bachelor of Science (B.S) - Business Administration - Finance
Hannibal Lagrange University
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