Mario De La Torre
San Francisco,CA
Summary
Dynamic professional with a proven track record in event coordination and team leadership at Volo. Skilled in optimizing revenue and enhancing customer experiences through effective conflict resolution and exceptional service. Proficient in Microsoft Excel, leveraging data to drive results and improve operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Social Host
Volo
08.2023 - Current
- Assisted in coordinating sports events and leagues to enhance guest experiences.
- Resolved conflicts between league players when necessary.
- Responded appropriately to customer complaints, and acted as manager on duty.
Front Desk Manager
Ymca Of Greater Long Beach
Lakewood, California
02.2019 - 07.2023
- Supervised front desk staff to ensure excellent customer service.
- Handled guest inquiries and resolved issues with professionalism.
- Trained new team members on front desk procedures and systems.
Sales Associate
Golds Gym ~ Long Beach
Long Beach
05.2021 - 06.2023
- Conducted tours of the gym facilities for prospective members.
- Processed membership applications and payments efficiently.
- Provided exceptional customer service to enhance member experience.
Education
Associate of Science - Business Administration
Long Beach City College
Long Beach, CA06-2023
Some College (No Degree) - Business Administration
San Francisco State University
San Francisco, CASkills
- Event coordination
- Team leadership
- Sales techniques
- Microsoft excel, project, and Visio
- Data entry
- Revenue optimization
Accomplishments
- Deans List recipient all 4 years
- 4 year college soccer player/ 2 year Captain.
Certification
- First Aid CPR/Certified
- MOS Office Specialist Certified
Timeline
Social Host
Volo
08.2023 - Current
Sales Associate
Golds Gym ~ Long Beach
05.2021 - 06.2023
Front Desk Manager
Ymca Of Greater Long Beach
02.2019 - 07.2023
Associate of Science - Business Administration
Long Beach City College
Some College (No Degree) - Business Administration
San Francisco State University
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