Emma Monteleone
Fayetteville,AR
Summary
Hospitality professional with five years of experience in restaurant operations, guest service, private events, and digital marketing. Expertise spans high-volume casual dining to formal fine dining, ensuring a comprehensive understanding of operational and brand dynamics. Proficient in content creation, social media strategy, and maintaining brand consistency, with a strong focus on operational efficiency and guest satisfaction.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server | Social Media Manager Expo | Banquet Server | Host
Indigo Road Hospitality Group | Oak Steakhouse
Rogers, Arkansas
05.2025 - Current
- Enhanced online presence through strategic social media management and content creation, Including captions, reels, carousels, highlight covers, and direct messages, while shooting, editing, and developing content within Indigo Road brand guidelines.
- Collaborated with influencers and external partners on social media campaigns, actively participating in marketing meetings and capturing event content to elevate Oak's brand visibility.
- Completed opening-team training on Oaks full-service sequence and expanded menu and wine knowledge through pre-shift education and tastings.
- Conducted final quality checks between the kitchen and floor by reviewing every dish for accuracy, allergy safety, presentation, and timing before service.
- Supported upscale service by delivering surprise-and-delight moments throughout the guest visit, using silver service, napkin service, course pacing, pre-bussing, group clearing, crumbing, and marking between courses while partnering on captain/team service for larger parties and accommodating allergies and dietary preferences.
- Performed tableside service with wine presentation, decanting, steak tartare preparation, carving steak cuts, and torching steaks and desserts.
Server
Grubs Bar & Grille
Fayetteville, Arkansas
08.2024 - 08.2025
- Delivered efficient table service and food running during peak, high-volume periods, ensuring order accuracy, prompt payment processing, and quicker wait times through timely table resets, plus reservation and to-go order support.
- Addressed guest concerns and requests professionally, resulting in swift complaint resolution and effective kitchen follow-up on replacement items, while maintaining alcohol service compliance through thorough ID checks for age verification.
- Maintained consistent dining room readiness through opening and closing duties, supply restocking, and thorough floor and station cleaning, plus accurate cash handling and POS use for smooth checkout, bill splitting, and total calculation.
- Developed new servers through menu training, upselling guidance, and service standards by leading shift shadowing and real-time coaching, building faster proficiency and consistent guest experience.
Server
Millwood Country Club
Ozark, Missouri
05.2023 - 08.2024
- Delivered personalized service across dining rooms, private events, pool, and cabana operations, enhancing member satisfaction and fostering repeat guest engagement.
- Provided menu recommendations, beverage pairings, and event support while adapting service style to create memorable experiences in both casual and elevated settings.
- Fostered a positive, trust-based environment by staying attentive to team members' needs and clearly communicating updates and expectations across different service styles, helping the team stay collaborative and supportive under pressure.
Hostess
Finley Farms, The Ozark Mill / The Garrison
Ozark, Missouri
12.2021 - 05.2023
- Greeted and seated guests, gathering preferences and accommodating children and special needs to ensure a smooth, welcoming, and comfortable dining experience.
- Managed reservations and organized dining room layout to ensure efficient seating by providing accurate wait times, monitoring server availability, and coordinating table turnover, while preparing staff for large groups and special events.
- Collaborated with kitchen staff to ensure timely food service, resolved guest inquiries to maintain consistent service quality, and assisted other departments, including bussing tables and delivering food orders.
Education
Bachelor of Science in Business Administration - Innovation and Entrepreneurship | Minors: Hospitality Management and Marketing
University of Arkansas, Sam M. Walton College of Business
Fayetteville, Arkansas12-2026
Skills
- Upscale dining service
- Tableside service
- Menu and beverage knowledge
- Upselling techniques
- Kitchen and service coordination
- Front-of-house operations
- POS systems
- Guest relations
- Dietary restrictions expertise
- Dietary expertise
- Event coordination
- Social media management
- Content creation
- Influencer and community relations
Certification
TIPS Alcohol Service Certification | HubSpot Social Media Marketing Certification | Google Ads Search Certification | Google Analytics Certification | Walmart Connect Ad Certification in Retail Media | Walmart Connect Ad Certification in Sponsored Brands
Timeline
Server | Social Media Manager Expo | Banquet Server | Host
Indigo Road Hospitality Group | Oak Steakhouse
05.2025 - Current
Server
Grubs Bar & Grille
08.2024 - 08.2025
Server
Millwood Country Club
05.2023 - 08.2024
Hostess
Finley Farms, The Ozark Mill / The Garrison
12.2021 - 05.2023
Bachelor of Science in Business Administration - Innovation and Entrepreneurship | Minors: Hospitality Management and Marketing
University of Arkansas, Sam M. Walton College of Business